IMPLEMENTATION ANALYST (1 position)

Description

Job Summary: Support Analyst responsible for configuring and implementing systems, conducting training, validating processes, and supporting customers during implementation to ensure quality. Key Highlights: 1. Customer service, communication, and organization 2. Proficiency with technology, analytical and proactive profile 3. Knowledge of business processes and ERP * ### **Job Description** Prerequisites: + Customer service + Strong communication and organizational skills + Proficiency with technology and systems + Analytical and proactive profile + Basic knowledge of business processes and ERP + Experience in implementation is a plus Main Responsibilities: + Configure and implement the system at the client site + Conduct training sessions and provide follow-up support + Validate processes and testing + Register and track requests + Support customers throughout the implementation process + Ensure timely delivery and quality of outputs Benefits: + Unimed health insurance plan; + Meal allowance; + Birthday day off; + Game room \| Rest area; + Fresh fruits, coffee, and cookies available daily; + Welcoming work environment. * ### **Area of Activity:** Information Technology * ### **CBO Job Title:** Support Analyst * ### **Education Requirement:** Completed High School (Secondary Education) * ### **Salary Range** To be negotiated * ### **Additional Benefits** + Health insurance plan + Meal allowance + Transportation allowance * ### **Contract Type** Indefinite-term (CLT) * ### **Work Format:** On-site * ### **Other Information** Must the candidate be available for travel? No Accept candidates without experience? No Working days Monday to Friday Business hours Workload 44 hours per week Required certifications: Driver's licenses A and B