Description
Job Summary:
The professional will assess customers' needs and offer appropriate value propositions, expand connections with additional services, and build an enchanting relationship.
Key Highlights:
1. Focus on delivering an enchanting customer experience
2. Opportunity for consultative sales and customized solutions
3. Active customer relationship management and promotion of offers
Job Description:
The Sales Representative must assess customers' needs and offer the most suitable value proposition;
Expand customers' opportunities to connect with additional services so they can fully enjoy what they love in life;
Convey to customers that a solution is always available;
Build relationships and deliver an enchanting experience in every customer interaction.
Requirements:
* Completed High School education;
* Basic knowledge of Microsoft Office suite;
* Prior experience in sales and customer service is desirable;
* Familiarity with sales targets and performance metrics is a plus;
* Experience in telecommunications is a plus;
* Knowledge of Android and iOS systems is a plus.
Responsibilities:
* Provide in-person or online customer service using the company's official tools, adopting a consultative approach to identify customer needs and offer a unique value proposition;
* Conduct product and service demonstrations, clarifying questions regarding specifications to provide customers greater confidence in their decision-making;
* Sell products (mobile phones and accessories) and services (plans and digital services) according to customer needs, following company procedures and guidelines;
* Support customers in resolving issues related to Vivo's services;
* Promote product and service offers and proactively attract new customers;
* Establish and nurture customer relationships, embodying a personal brand aligned with Vivo's DNA to sustain these connections;
* Contribute to organizing customer flow and managing waiting lines in-store when necessary;
* Arrange products in the display window and maintain it organized according to company standards.
**For questions, contact via WhatsApp: 38 99921\-8684**
Full-time
Onsite
Montes Claros,Minas Gerais
