Job Summary: The professional will consult customer needs, offer value propositions, expand connections with additional services, and build an enchanting relationship. Key Highlights: 1. Consult customer needs and offer value propositions 2. Expand opportunities to connect customers with additional services 3. Build relationships and deliver an enchanting customer experience Job Description: The CN must consult customer needs and offer the most suitable value proposition; Expand customer opportunities to connect with additional services so they can fully enjoy what they love in life; Assure customers that a solution is always available; Build relationships and deliver an enchanting experience in every customer interaction. Requirements: * Completed High School education; * Basic knowledge of Microsoft Office suite; * Sales and customer service experience is desirable; * Familiarity with sales targets and performance metrics is a plus; * Telephony experience is a plus; * Knowledge of Android and iOS systems is a plus. * Provide in-person or online customer service using official company tools, adopting a consultative approach to identify customer needs and offer a unique value proposition; * Conduct product and service demonstrations, clarifying questions regarding specifications to increase customer confidence in decision-making; * Sell products (mobile devices and accessories) and services (plans and digital services) according to customer needs, following company procedures and guidelines; * Support customers in resolving issues related to services provided by Vivo; * Promote product and service offers, and actively attract new customers; * Establish and foster customer relationships, imprinting one's personal brand aligned with Vivo's DNA to maintain this bond; * Contribute to organizing customer flow in-store and managing waiting lines when necessary; * Arrange products in the display window and keep it organized according to company standards.
João Silva
Indeed · HR
João Silva
Indeed · HR
