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Job Summary: Lead the Investigation, Processes, and Loss Prevention area by developing structured analyses and implementing strategies to resolve issues and optimize operations. Key Highlights: 1. Lead the strategic loss prevention area with a data-driven focus. 2. Drive challenging, dynamic, and innovative projects. 3. Be the driving force behind development in an environment full of opportunities. At Mercado Libre, we are democratizing commerce and financial services to transform people's lives across Latin America. Join us in this mission! At Mercado Envios, we manage inventory for sellers and deliver products to buyers, enhancing their experience on our platform. In an ever-evolving world, our ability to quickly deliver products purchased via Mercado Libre has become essential to remain competitive. Join the team leading logistics across Latin America—delivering world-class customized solutions and integrating local and regional carriers through borderless commerce. **We’re looking for people who:** * Embody entrepreneurial energy: driven by curiosity, never giving up, and focused on surpassing their own limits. * Give their all because they love working with commitment and dedication. * View change as opportunity and learn from their mistakes. * Prioritize excellence and execution in everything they do. * Foster a positive atmosphere, joy, and fun. * Know how to build together with others and enjoy working collaboratively. Imagine yourself driving challenging, dynamic, and innovative projects—and being responsible for: * Leading the Investigation, Processes, and Loss Prevention area, providing support and guidance to the team so they can develop structured, fact- and data-based analyses—timely and statistically grounded—to prevent and resolve issues. * Conducting strategic meetings related to key performance indicators and sectoral issues. Standardizing, implementing, controlling, and monitoring Mercado Libre’s policies and procedures, aligning them with the company’s global strategy. * Monitoring and acting upon performance indicators, keeping them aligned with corporate objectives; suggesting improvements; managing actions, projects; and ensuring operations remain within defined parameters. * Leading the team in an inspiring manner—sharing knowledge, motivating, continuously learning, implementing the people strategy to carry out required activities, setting short-, medium-, and long-term goals, continuously monitoring and developing organizational climate, and fostering healthy multidisciplinary relationships through ongoing interactions with other departments. Additionally, establishing information exchange with other units across Brazil and the region. **Requirements:** * Bachelor’s degree completed in Business Administration, Logistics, Private Security, Engineering, or related fields. * Experience in logistics operations, process mapping and auditing, continuous improvement, project implementation, and direct people leadership. * Advanced proficiency in Data Studio, Google Sheets, and Google Presentations; SQL (BigQuery) and Artificial Intelligence (AI) expertise are a plus. * Availability to work onsite in Guarulhos/SP on a 5x2 schedule and flexibility to cover weekend shifts. **We offer you:** * The opportunity to join an entrepreneurial company where we love thinking big and long-term. * The chance to be the protagonist of your own development in an environment full of opportunities, learning, growth, expansion, and challenging projects. * Collaboration and knowledge sharing with outstanding professionals and experts. * An excellent work environment, with everything you need to have a great experience. :) Mercado Libre does not contact candidates offering job opportunities in exchange for monetary payments. All open positions are available on our careers website. If you receive any requests for money, please be cautious!
