Prospera Customer Specialist

Description

Job Summary: Santander is seeking a passionate Prospera Customer Specialist who loves people and focuses on managing and prospecting micro and small entrepreneur customers to support their growth. Key Highlights: 1. Management and prospecting of micro and small entrepreneur portfolios 2. Focus on customer engagement and satisfaction 3. Opportunity for continuous growth and learning Prospera Customer Specialist Country: Brazil If you are eager to grow and learn continuously, and passionate about interacting with people, this could be your place! Santander is a growing ecosystem with the purpose of helping people and businesses prosper. Here, you can create the new, question and challenge the market. It’s about aligning the urgency of now with that of the future to always serve customers in the best possible way. It’s about being part of a global company that values diversity across all dimensions and embraces a horizontal organizational culture. At Santander, we uphold a horizontal culture comprising four clusters: Specialist, Leader, Head, and Partner. We have an opening for you to become a Prospera Customer Specialist, where you will be hired as a Specialist—the primary expert in your field. Your role here will include: Managing existing portfolios and prospecting new micro and small entrepreneur customers; Conducting in-person visits to our customers; Identifying and acting upon potential partnerships; Ensuring customer engagement and satisfaction; Preventive collections; Negotiating agreements; Monitoring portfolio delinquency You’ll fit right in if you embody: Think Customer – I put the customer first Embrace Change – I drive change Act Now – I act swiftly Move Together – I collaborate as a team player Speak Up – I communicate openly For this role, we value: Completed high school or technical education (a university degree is even better!); Experience with Microsoft Office Suite; Strong communication skills; * Experience in microcredit is a plus. If this resonates with you, join Santander! \# BENEFITS Variable Compensation; Medical and Dental Assistance; Meal and Food Allowance; Life Insurance; Childcare/Babysitting Allowance; Gympass or Totalpass; Nascer Program; Be Healthy – A program encouraging healthier habits; PAPE – Specialized Personal Support Program. \#Sales \#Commercial \#Prospecting \#SalesStrategy \#Microcredit So? Ready to be ignited? Prospera is Santander’s Microfinance platform, designed to support micro and small businesses in investing in their growth. We support our customers through financial education and guidance on responsible credit usage. If this resonates with you, join Santander! ️ \#HereYourSparkTransforms \#JoinSantander \#BeTheProsperaSpark