JUNIOR SUPPORT ANALYST

Description

Job Summary: Responsible for first- and second-level technical support, fault diagnosis and resolution, and equipment and software maintenance. Key Highlights: 1. First- and second-level technical support and assistance 2. Hardware, network, and system fault diagnosis and resolution 3. Corporate equipment and software maintenance and configuration **Description and Responsibilities:** **Working Hours:** Monday to Friday, from 8:00 AM to 6:00 PM, with a 1-hour and 12-minute lunch break **Experience Level:** Professional **Employment Type:** Full-time – CLT* Provide first- and second-level technical support; * Diagnose and resolve hardware, network, and system faults; * Maintain and configure corporate equipment and software; * Document procedures and implemented improvements; * Support IT asset update and management; * Assist in onboarding new employees (machine configuration, e\-mail setup, etc). **Requirements:** * Completed Bachelor's degree in Information Technology, Networking, Systems, or related fields; * Proven experience in technical support; * Demonstrated technical knowledge of Active Directory, DNS, DHCP, VPN, inventory and remote support tools, and security and governance standards. **Benefits:** Medical assistance, Dental assistance, Gym allowance, Internal benefits, Parking, Life insurance, Meal allowance, Transportation allowance