IT Assistant

Description

Job Summary: Provide operational and administrative support to the IT team, assisting with systems, documentation, access control, and user support—excluding physical maintenance. Key Highlights: 1. N1 incident response with first contact within 5 minutes 2. Resolution of basic issues related to equipment, peripherals, and system access 3. Opportunity for professional development and growth in IT Job Objective: Provide operational and administrative support to the Information Technology team, assisting with activities related to systems, documentation, access control, and user support—without involvement in physical equipment or network maintenance. Main Responsibilities * Respond to N1 incidents, ensuring first contact within 5 minutes * Resolve basic issues related to equipment, peripherals, and system access * Mandatory registration and documentation of all completed incidents * On-site support at stores, whenever necessary * Proper escalation of incidents exceeding N1 level * Adherence to processes, workflows, and standards defined by the IT team * Creation of simple automations and implementation of basic-level improvements **Expected Profile:** * Organized and committed to recordkeeping and documentation * Quick learner in dynamic, fast-paced environments * Extensive experience in the field is not required * Genuine interest in professional development and growth in IT * Preferred: currently enrolled in Systems Analysis and Development, Information Systems, Computer Science, or related fields * Basic knowledge of hardware, networks, and operating systems is considered a plus **Benefits Offered:** * Life insurance * Medical assistance * Meal voucher * Transportation voucher * Day Off * Partnerships with retail stores, gyms, and schools * Pharmacy partnership * Payroll-deducted purchases * Exclusive store discount Job Type: Full-time CLT Benefits: * Medical assistance * Life insurance * Meal\-voucher * Transportation\-voucher Work Location: On-site