DEBT COLLECTION OPERATOR

Description

Job Summary: Handle overdue customer accounts by conducting ethical and effective negotiations through various channels, in compliance with company policies and ensuring proper documentation of all interactions. Key Highlights: 1. Ethical and effective debt negotiation 2. Use of multiple communication channels 3. Focus on sustainable agreements **Job Description:** ---------------------- Handle overdue customer accounts (31 to 120 days past due, or as instructed), conducting ethical and effective negotiations via WhatsApp, phone, and e\-mail, adhering to discount guidelines and policies. Accurately record all interactions, ensure follow\-up until payment is received, prioritize sustainable agreements, and avoid defaults or renegotiations. Properly utilize official systems and channels, encourage digital self\-service, and follow supervisory directives—supporting the digital strategy without off\-standard actions. **Mandatory Requirements:** ------------------------------ \+18 years old Completed high school education 6 months or more of documented work experience in CTPS **Employment Type:** -------------------------- CLT **PwD (Persons with Disabilities):** -------- YES **Salary:** ------------ $2,058\.00 **Benefits:** --------------- Meal provided on site. Pharmacy Benefit Plan \- effective after 3 months from hire date \- payroll deduction Dental insurance plan Health insurance plan effective after 6 months from hire date Life insurance. Education incentive partnerships offering special discounts. Transportation allowance (VT). Birthday Day Off On\-site parking. Partnership with Liga (Copel) \- special internet package Partnership with Sesc In\-person CLT employment model **Work Location:** ---------------------- FERRAGENS NEGRAO COMERCIAL LTDA