Junior Technical Assistant

Description

We are one of the largest plastic producers, processors, and recyclers. We invest in sustainable innovation and provide diverse industries with comprehensive and innovative plastic packaging solutions, as well as compounds, recycled resins, masterbatches, and machinery—produced using the highest-quality raw materials and market-leading equipment. Our purpose is to enhance quality of life through the development of innovative and sustainable packaging solutions, optimizing resources and supporting the circular economy for plastics. If you identify with our company, join VALGROUP—we’ll go much further together! **\#transformplasticwithus** **Responsibilities and Duties** * Respond to technical support calls from customers, recording detailed information about the issue; * Perform first-level diagnostics of problems, following predefined scripts and procedures; * Escalate more complex issues to senior technicians, providing clear and accurate information; * Track problem resolution progress and keep customers informed; * Accompany experienced technicians on customer visits, assisting with equipment installation, maintenance, and repair; * Perform support tasks during visits, such as organizing tools and materials; * Observe and learn from more experienced technicians, absorbing knowledge about the company’s products and services; * Prepare technical service reports, documenting actions taken and results achieved; * Keep the technical knowledge base updated by recording solutions to common issues; * Organize and archive technical documents, such as manuals and diagrams; * Participate in training sessions and workshops to enhance technical knowledge; * Pursue self-learning through study materials and interaction with more experienced technicians; * Contribute to continuous improvement of technical support processes. **Requirements and Qualifications** Desirable: * Basic computer and operating systems knowledge; * Introductory knowledge of the company’s products and services; * Willingness to learn about the technical aspects of products and services; * ERP system knowledge; * Ability to listen and understand customer needs; * Capacity to follow procedures and instructions. **Additional Information** We care about our people’s well-being, so we offer a benefits package designed to support a healthier and more fulfilling life: * Health plan for employees and dependents; * Dental plan for employees and dependents; * Profit-sharing program; * On-site meals; * Basic food basket or Food Card; * Commuter bus; * Life insurance; * Pharmacy partnerships. With nearly half a century in the market, **Valgroup** has established itself as a reference in plastic production, processing, and recycling, with strategically located facilities across Brazil and worldwide. Employing over 7\.000 people across its plants, the company operates with the purpose of enhancing society’s quality of life through innovative and sustainable packaging solutions. **OUR PURPOSE** Enhance society’s quality of life through innovative and sustainable packaging solutions. **OUR VALUES** * **Sustainability** is embedded in our DNA—we lead our industry’s transformation toward sustainability. * Our pursuit of **Innovation** is relentless. We innovate in products, processes, equipment, and services. * We are great because we are simple—and we are committed to continuing our growth while preserving **simplicity**. * We grow by being recognized for our **agility**, and regardless of our size, we cannot compromise on it. * We **respect** all our **relationships**: not only among employees but also with customers and suppliers. Together, we drive the disruptions we aim to bring to our sector. * We **dedicate ourselves** intensely **to our people**: we seek their satisfaction, continuous development, and engagement. * We work with a **sense of ownership**: we all feel like owners of both the company and its mission.