Senior Integration Analyst

Description

Job Summary: The professional will be responsible for ensuring excellence in customer service through efficient integrations, contributing to customer satisfaction and continuous improvement. Key Highlights: 1. Directly contribute to increasing CSAT and reducing friction 2. Support and evolve existing integrations, ensuring stability 3. Participate in strategic meetings with clients to propose improvements Paytrack is a leading company in travel, payment, and corporate expense solutions. We serve more than 1,000 large corporate clients. Our mission is to simplify corporate expense management, making it as intuitive and efficient as personal experiences, while accommodating the complexity required by large enterprises. **Working in Integrations** is an excellent opportunity to contribute to the company's results and carve out your space, while simultaneously expanding your professional expertise. Here, you are a key player in the company's strategy and growth! We are a company of innovative, creative, and diverse people, so we are very open to welcoming you with your unique diversity. You will be responsible for ensuring excellence in customer service through efficient integrations, directly contributing to increasing CSAT (Customer Satisfaction Score), reducing friction, and continuously improving integrations. **Your day-to-day responsibilities will include:** * Ensure excellence in customer service through efficient integrations, directly contributing to increasing CSAT (Customer Satisfaction Score), reducing friction, and continuously improving integrations; Support and evolve existing integrations, ensuring stability, performance, and reliability; * * Participate in strategic meetings with clients, understanding the business context to propose integration improvements; Stay current with consultative-style integrations, focusing on achieving accurate CSAT scores; * Identify opportunities for automation and process optimization, aiming to reduce response time, rework, and support friction; * * Actively contribute to the continuous improvement of the integration process, always focusing on customer experience. ✔️ Technical Requirements Java / JavaScript; * * Experience with metrics such as CSAT, SLA, TMA, or NPS.