Description: * Completed technical IT training or ongoing undergraduate studies; * Experience with ITSM platforms such as GLPI, Jira, or similar; * Prior experience in Service Desk and end-user support; * Knowledge of IT infrastructure: Windows, Active Directory, networking, and hardware; * Experience performing operational routines, monitoring, and analyzing metrics; * Basic understanding of information security and best practices; * Familiarity with ITIL principles; * Experience in corporate environments; * Availability for on-site work in Ijuí/RS. * Provide high-quality, agile multichannel support; * Log and track incidents in ITSM; * Remotely resolve IT incidents; * Analyze incidents and perform escalations; * Document solutions and contribute to the knowledge base; * Route incidents to the appropriate team; * Guide users on non-technical requests; * Monitor SLAs and critical incidents; * Meet quality and productivity targets. 2512210202551931745