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Job Summary: Chat-based customer service and issue resolution for banking clients, focusing on engagement and retention. Key Highlights: 1. Dynamic and collaborative environment 2. Focus on problem resolution and customer retention 3. Opportunities for growth and professional development **Have you ever considered working in a dynamic environment, within a collaborative setting marked by constant transformation and growth? Yes?! Then this opportunity is for you!** **\#JoinTP** **Responsibilities and Duties:** Customer relationship and solutions center for banking clients, delivering chat-based service focused on resolving customer issues as well as fostering engagement and retention. **Salary:** R$ 1\.518,00 \+ Variable Pay \+ Benefits \+ Career Development Plan **Shifts:** Multiple start times available **Schedule:** 6x1 \- Rotating Days Off **\| Shift Duration:** 06h20 **Work Mode:** On-site **\| Work Location:** Parnamirim \- RN **What We Are Looking For (Requirements):** Must be of legal age; Completed high school education; Availability to work at the Parnamirim \- RN campus; Customer service experience preferred; Proficiency in handling multiple screens and fast typing; **At TP, well-cared-for people deliver extraordinary results!** We are a market reference in benefits—and for good reason. Here, we value quality of life, professional development, and the security of our employees. Discover some of the differentiators that make TP an outstanding place to work: **Professional Development** * Language Program: available to all employees. * Internal Promotions: we encourage growth from within! * JUMP Career Plan: advance your career in just 3 months. * Educational Partnership: up to 50% discount to support your development. **Financial Benefits** * Differentiated PLR (Profit Sharing) – we recognize and reward your performance. * Meal Voucher and Food Voucher. * Fuel Voucher (for overnight shifts). * Bullla Card: salary advance and payroll-deducted loans. * Life Insurance and Funeral Assistance: peace of mind for you and your family. **Health and Quality of Life** * TotalPass: quality of life and access to gym networks. * Health Plan including dependents – we care for those you love. * Daycare Assistance: up to the child’s first 60 months, supporting parents. * Quality of Life Program: physical, mental, social, and financial wellbeing. **All our positions are inclusive and open to People with Disabilities.** Please note that our selection process consists of several independent stages. Throughout the process, you may be invited to participate in additional activities as screening progresses. Please remember that participation in all stages does not guarantee approval for the position. Your performance will be evaluated by the recruiter only after completion of the entire assessment cycle. **Thank you for your interest in joining TP—we wish you good luck!**
