Track and Trace Operator

Description

Summary: This role involves daily communication with drivers and customers, notifying parties of issues, inputting system updates, answering calls, and scheduling appointments. Highlights: 1. Daily communication with drivers and customers 2. Maintaining knowledge of market trends 3. Supportive team environment **About** us: Zelh is a fast\-growing, passionate outsourcing company. Our mission is to be the most reliable company by offering and maintaining consistently high\-quality services. We achieve the mission by fostering long\-term relationships with customers, employees, and vendors. Personal attention, timely communication, and respect for all people are the basis of our business philosophy! At this point, Zelh is looking for a **Track and Trace Operator** for our third\-party logistics company. **Responsibilities**: * Daily communication with drivers and customers * Notifying appropriate parties of any issues * Inputting updates into the system * Answering incoming calls from clients * Scheduling appointments * Maintaining current knowledge of market trends in the transportation marketplace * Other duties as required by business needs or as assigned **Working conditions:** * Work schedule: **Mon\-Fi 5am \- 2pm PST (is entitled to 1 hour break during the workday)** * Competitive Salary in USD * Remote mode of work * 10\+ business days of paid time off * Team building and corporate events * Equipment provided * A supportive team * English level Upper\-Intermediate (B2\) is A MUST * Experience working with Sylectus is A MUST * Ability to work in a high\-stress/paced environment * Outstanding organizational and coordination abilities * Excellent communication and interpersonal skills * Experience in Customer Support will be appreciated * PC proficient (Microsoft Office preferred) * Excellent problem\-solving abilities