**About the position** We are looking for an organized, communicative, and committed **Secretary / SDR**, responsible for the entire **patient scheduling management**, ensuring a professional, clear, and organized experience from the first contact through to the in-person appointment. This role is essential to the smooth operation of the clinic and the success of practical classes, requiring attention to detail, proactivity, and strong interpersonal skills. **Key responsibilities** * Active and responsive lead handling (WhatsApp, phone, and CRM) * Clarification of questions regarding: * Procedures * How model patients work * Dates, times, and pre-appointment instructions * Scheduling of model patients according to the clinic’s and classes’ schedules * Proactive appointment confirmation (in advance and the day before) * Reducing no-shows and cancellations through strategic follow-up * Receiving patients on the day of their appointment * Organizing and delivering physical or digital medical records * Verifying registration data and signed consent forms * Supporting the organization of patient flow on practice days * Accurate entry of information into the system/CRM * Ongoing communication with coordination, instructors, and clinical staff **Daily routine** * Engaging with leads interested in becoming model patients * Screening and qualifying patients (suitable profile for practical classes) * Ensuring patient attendance on the scheduled day * Keeping the schedule organized and up to date * Tracking attendance, absences, and rescheduling * Ensuring a positive patient experience from initial contact through post-appointment **Requirements** * Strong verbal and written communication skills * Organizational skills and attention to detail * Proficiency with WhatsApp, systems, and digital tools * Proactive, responsible, and committed attitude * Ability to manage high volumes of messages and requests * Prior experience as a secretary, receptionist, or SDR is a plus * Experience in aesthetic clinics or the healthcare field is a plus **Desired behavioral profile** * Friendly and welcoming, yet firm in providing guidance * Committed to punctuality, rules, and processes * Strong follow-up ability and capacity for polite, effective follow-up * Mental and emotional organization to handle high-volume workflows * Alignment with a culture of accountability and results **What we offer** * A professional, organized, and growing work environment * Comprehensive training on processes and customer service * Genuine opportunities for career growth and development * The chance to be part of a company that values processes, culture, and excellence * Fixed salary + performance-based variable compensation (to be determined) Job type: Full-time, CLT permanent contract Benefits: * Meal allowance * Transportation allowance Job type: Full-time, CLT permanent contract Compensation: starting at R$1.750,00 per month Benefits: * Meal allowance * Transportation allowance Work location: On-site