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Job Summary: The professional will act as a bridge between the client and the company, translating expectations into solutions and ensuring system implementation, training, and support. Key Highlights: 1. Implement and train health and social assistance systems. 2. Provide technical support and manage documentation for clients. 3. Opportunity to grow within an innovative company in the healthcare sector. **Who We Are:** We are Inovadora — one of Brazil's leading software companies in healthcare and social assistance. We believe in innovation and technology, but true innovation comes only from hard work and challenging the impossible. We aim to grow — as a company, as a team, and as individuals. **Your Mission Will Be:** To serve as the bridge between the client and Inovadora, translating their expectations into solutions that resolve their pain points and add value to this partnership. **What You’ll Do:** * Implement our systems with clients, ensuring installation, configuration, and testing processes are executed successfully, enabling them to operate the contracted modules effectively. * Conduct training and refresher sessions on the use of our systems with clients, taking full ownership of the end-to-end process. * Test implementation modules and features offered by each version before release and deployment. * Manage documentation generated during implementations, ensuring all terms, reports, and other documents are validated and signed, thereby confirming service delivery. * Provide technical support — from basic to advanced — to Inovadora’s clients via phone, e-mail, chat, or corporate WhatsApp, identifying issues faced and assisting in their resolution. * Log service tickets for all support interactions, documenting client requests, system defects, and flaws in detail, and escalating those requiring other departments’ involvement. * Monitor open tickets to ensure clients receive timely responses to their requests, per agreed timelines. * Visit clients onsite to closely monitor their interaction with and satisfaction regarding our solutions. **How You’ll Do It:** * Assume responsibilities aligned with the department’s plan. * Understand the business and have a solid grasp of interdependencies among involved variables. * Make operational decisions without necessarily relying on precedents, understanding the impact of your actions on your team and stakeholders with whom you interface most frequently. * Receive prioritized responsibilities and seek guidance and support when needed. * Deliver outputs of varying complexity, predominantly simple and standardized ones. * Deliver quality results even when requiring extra effort. **Requirements:** * Basic computer knowledge (Windows and Linux). * Proactivity in identifying and resolving issues, ensuring client satisfaction. * Completed or ongoing undergraduate degree. * Strong verbal and written communication skills. * Must reside in Imbituba.
