IT Technician

Description

Job Summary: We are seeking an IT Technician to monitor servers, manage information security, perform equipment maintenance, and support the operational team at a digital transformation company. Key Highlights: 1. Join an innovative team in digital transformation and document management 2. Monitor IT environments and information security 3. Support the operational team and optimize technological processes **Description and Responsibilities:** **Schedule:** Monday to Friday **Level:** Professional **Employment Type:** Service Provider \- PJ **SOS DOCS is a reference company in digital transformation and document management, specializing in technological solutions that optimize information and process management. If you want to be part of an innovative team that positively impacts the efficiency of large organizations, this is your place.** **\#JoinSOS ??** **Currently, we are looking for an IT Technician to support us in the following activities:** * Continuously monitor server performance, ensuring high availability, stability, and rapid incident response; * Manage and oversee information security, including access control, implementation of security policies, system updates, and vulnerability prevention; * Perform preventive and corrective maintenance management for IT equipment, ensuring full functionality of the technology infrastructure; * Execute and supervise computer formatting and configuration, ensuring standardization and compliance with project requirements; * Provide support for IT infrastructure, including networks, workstations, and integration with systems used in the project; * Support the operational team in resolving technical issues, ensuring continuity of operations and adherence to deadlines; * Track IT department performance indicators and propose continuous improvements to processes and technological resources; * Conduct daily evaluations and monitoring of the capture software, including reporting and validation of information processing; * Document procedures, incidents, and adopted solutions, ensuring traceability and organization of information. **Requirements:** **Technical Requirements:** * Experience monitoring IT environments (servers, networks, and services); * Knowledge of networking (TCP/IP, structured cabling, basic switch and router configuration); * Understanding of information security (access control, antivirus, policies, and best practices); * Experience providing end-user technical support (basic/intermediate level); * Hands-on experience formatting, installing, and configuring operating systems and software; * Experience in hardware maintenance (diagnosis and component replacement); * Familiarity with backup and data recovery tools; * Basic knowledge of virtualization (e.g., VMware, Hyper\-V) — preferred; * Experience in document digitization environments or high-volume data environments is desirable. * Currently pursuing a bachelor's degree (IT-related fields) **Behavioral Requirements:** * Strong communication and user support skills; * Organizational skills and sense of priority; * Proactive problem-solving attitude; * Teamwork orientation; * Adaptability to diverse demands and environments. **Benefits:** Day Off, Namu \- Wellbeing, Open English, University Partnership Programs, Sulamérica Dental Plan, Life Insurance