Telephony and Omnichannel Product Developer

Description

Job Summary: We are seeking a versatile professional for the development and maintenance of telecommunications solutions, infrastructure management, and AI integration into omnichannel platforms. Key Highlights: 1. Innovative involvement in system and service development 2. Collaborative and dynamic environment focused on growth 3. Product development with a focus on AI and Omnichannel A technology and telecommunications company offering comprehensive solutions to connect people, businesses, and institutions quickly and securely. Headquartered in Belo Horizonte (MG), it innovatively develops systems and services that ensure efficient communication and strategic outcomes for its clients. The work environment is collaborative, dynamic, and oriented toward growth—both for the business and for the people who are part of it. We are looking for a Telephony and Omnichannel Product Developer. We seek a versatile professional proficient in modern system and infrastructure administration (Containers/Kubernetes), but who also has a passion for **programming and Artificial Intelligence integration**. **Key Responsibilities:** * Development and Maintenance of Telecommunications Solutions: Develop and maintain IP telephony solutions using FreeSWITCH and optimized web interfaces to streamline operational routines. * Infrastructure Management: Administer Linux servers, ensuring stability and performance. * Modernization: Manage containerized environments and orchestration using Kubernetes. * Development and AI: Create new features, implement API integrations, and build automation workflows leveraging AI within Omnichannel platforms. * Data: Perform data analysis and create dashboards to support decision-making. **Requirements and Qualifications** * Completed or ongoing undergraduate degree in IT-related fields (e.g., Information Systems, Computer Science, Engineering). * Analytical and proactive profile for solving complex problems. * Excellent interpersonal communication skills (interaction with clients and technical teams). * Technical English for reading documentation and consuming APIs. * Proficiency in Linux (administration) and Windows operating systems. * Experience with FreeSWITCH and networking (TCP/IP protocol). * PostgreSQL database administration experience. * General knowledge of hardware and software. * Lua programming language. * Node.js / TypeScript: Backend experience and streaming response workflows. **Desirable** * LLM Consumption: Experience with OpenAI, Google Gemini APIs, or open-source models (e.g., Groq/Hugging Face). * Prompt Engineering: Ability to structure programmatic prompts, manage context, and handle token limits. * API Architecture: Solid understanding of Webhooks, REST, and gRPC for real-time system communication (CRM, ERP, AI). **Benefits** * Meal/Voucher Allowance: BRL 31.40/day * Meal/Voucher Allowance during Vacation * Fuel Voucher: BRL 12.64/day (no payroll deduction) * Transportation Voucher (no payroll deduction) * Motorcycle parking * Birthday day off * Birthday gift voucher: BRL 150.00 * Profit-sharing program * Life insurance * Health insurance * Pharmacy benefits * Dental plan * Gympass (Wellhub) + Conexa Saúde (access to gyms, 2 nutritionist consultations + 2 psychologist consultations, 15% discount on lab tests (Dasa Network), and 20% discount at Pague Menos pharmacies) **Work Schedule** * Monday to Friday, 8:00 AM to 6:00 PM (on-site in Santa Tereza neighborhood, BH) Employment Type: Full-time CLT Salary: BRL 4,000.00 – BRL 6,000.00 per month Benefits: * Medical assistance * Dental assistance * Fuel allowance * Commercial agreements and discounts * Profit-sharing * Meal voucher * Transportation voucher Work Location: On-site