ADMINISTRATIVE SUPPORT STAFF - ESTÁCIO NATAL

Description

Job Summary: Work on Student Secretariat tasks, handle inquiries and requests, update records, organize documents, and maintain effective communication. Key Highlights: 1. Handling tasks and procedures of the Student Secretariat 2. Maintaining clear and friendly communication 3. Accurate updating of administrative records **HERE YOUR CAREER STARTS BIG.** **JOIN US AS AN** ***ADMINISTRATIVE SUPPORT STAFF*** **AT YDUQS.** We have an ambitious project requiring a team willing to think originally and disruptively, aiming to solve today’s major challenges in education: access, technology, customization, and our students’ success. We are an energetic company that was born large and delivers extraordinary results. Join this team! **COME TRANSFORM LIVES — INCLUDING YOUR OWN.** **Responsibilities and Duties** **Main challenges as an ADMINISTRATIVE SUPPORT STAFF include:** * Handling tasks and procedures of the Student Secretariat; * Addressing a variety of questions and requests while maintaining clear and friendly communication; * Updating and maintaining administrative records accurately in the system; * Organizing documents and files in a structured and accessible manner; * Maintaining effective communication; * Customer service; * Other duties relevant to the department. **Requirements and Qualifications** **We seek professionals with:** * Completed high school education; * Basic knowledge of Microsoft Office (Word, Excel, PowerPoint); * Proactivity, organization, and creativity; * Willingness to learn and grow with us. **Additional Information** Work Location: Av. Alm. Alexandrino de Alencar, 708 \- Alecrim, Natal \- RN, Brazil Work Schedule: 44 hours per week, Monday to Friday, 11 a.m. to 8 p.m., Saturday 9 a.m. to 1 p.m. **At YDUQS, you’ll find:** * **Full scholarships** of up to 100% for employees, legal dependents, and affiliates (parents, siblings). Up to three scholarships may be granted simultaneously; * **Comprehensive medical assistance**, fully subsidized for the employee and partially for family members, with employee responsible for co-payment; * **Optional dental assistance**, to support your oral health; * **Meal Allowance or Food Voucher**, with flexible choice to suit your needs; * **Wellhub or Totalpass**, offering flexible gym options; * **Wellz**, a mental and emotional well-being platform providing various types of support, including access to online individual therapy; * **Well-being and Benefits Club**, featuring a dedicated program and exclusive benefits; * **Flexible dress code**, promoting our diversity; * **Life insurance;** * **SESC membership agreement;** * **Corporate University**, available via our exclusive portal, Educare; * **Growth opportunities**: over 60% of current openings are filled through internal selection processes. Hybrid work model applies to all corporate offices of the company. Flexible working hours: we offer a Flexible Hours Policy for corporate administrative staff, with shift options within timeframes defined by the company, including remote work options. Extended remote work (home office) for new mothers returning from maternity leave, for up to 3 months, depending on role. We believe in the excellence of our teaching and therefore value graduates from our institutions in our selection processes. Commitment to inclusion: all positions are also open to people with disabilities, reaffirming our commitment to diversity. **DIVERSITY: YDUQS values diversity, and the additional information provided in the diversity fields is extremely important to us — please do not skip these questions.** **AT ESTÁCIO, WE REVEAL THE BRIGHTEST POTENTIAL IN EVERYONE.** We are one of the largest and most respected institutions in the Brazilian educational sector. For over 50 years, we have delivered quality education at scale. We operate nationwide, offering undergraduate, graduate, and short courses in both face-to-face and digital formats. Our continuous pursuit of academic excellence and investment in teaching ensure our institutions and programs receive top-quality ratings from the Ministry of Education (MEC). We consistently dedicate ourselves to nurturing talent and revealing each student’s vocation. Students know we recognize in each of them a diamond waiting to be polished. Together, we form a community of diverse profiles and dreams, present across every corner of Brazil. More than awarding diplomas, Estácio creates conditions for new life stories to be written. **PURPOSE** To educate in order to transform. **VISION** To deliver the best learning experience to an increasing number of students — efficiently, intensively leveraging technology, and valuing people — ensuring our students are prepared for market challenges. **VALUES** **Student-Centered Focus** We all work for the student; we are passionate about education. **Ownership Mindset** We act like owners, proud of every delivery we make. **Results-Oriented** Every effort yields real, sustainable impact. **Educational Excellence** We exceed expectations by delivering the highest-quality training and experience across all segments we serve. **People-Centric Culture** We take pride in working here. We develop people and value excellence-driven performance. **Innovation and Technology** We integrate technology into all processes, empowering students, faculty, and staff. **Diversity and Ethics** We do what is right and value differences. **WHAT YOU’LL FIND HERE?** We count on professionals who value innovation in a diverse, simple, and ethical environment. Our initiatives always place **the student at the center of decision-making**, because we consider their success our own. With strong **digital culture adoption**, we operate through development of methodologies and content reflecting the challenges and needs of our time. We have a **highly senior and competent leadership team**, guiding our organizational strategy with confidence. We are committed to reducing the strategic national challenge of Diversity & Inclusion, implementing a **structured program and consistently placing this topic on the agenda of senior leadership.** We are obsessed with **employee engagement**, having implemented a structured eNPS program with five squads operating in parallel, focused on continuous improvement of the employee experience. Within three months of launch, we’ve already implemented 14 improvements targeting career opportunities and digital infrastructure. Have you ever considered being part of this same purpose? \#VemPraEstácio