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Job Summary: The professional will be responsible for inbound retention and churn reversal support, striving for excellence and customer satisfaction. Key Highlights: 1. Engaged, courteous, and respectful customer service 2. Focus on service personalization and quality 3. Promotion of professional development and well-being **Responsibilities and Duties:** Inbound support for subscription cancellation reversals and retention; Deliver engaged, courteous, and respectful service, aiming for personalization, excellence, quality, and customer satisfaction; Maintain a consistent customer-centric attitude—guiding, supporting, assisting, and resolving customer issues and/or questions; Achieve business-relevant performance indicators. Convey confidence and trustworthiness, ensuring a unique experience and positive brand exposure and promotion. **Salary:** R$ 1\.518,00 \+ Variable compensation \+ Benefits \+ Career Development Plan**Working Hours:** Multiple shift options available**Work Schedule:** 6x1 (Day off on Sundays)**Work Location:** On-site at the Parnamirim Campus \- RN **What We Are Looking For (Requirements):*** Must be of legal age * High school diploma completed * Prior experience in sales and retention is desirable * Availability to work on-site in Parnamirim \- RN **At TP, well-cared-for people deliver extraordinary results!** We are a market reference in employee benefits—and for good reason. Here, we value quality of life, professional development, and the security of our team members. Discover some of the differentiators that make TP an outstanding place to work: **Professional Development** * Language Program: available to all employees. * Internal Promotions: we encourage growth from within! * JUMP Career Plan: advance to your next step in just 3 months. * Educational Partnership: up to 50% discount to support your development. **Financial Benefits** * Differentiated PLR (Profit Sharing) – recognizing and rewarding your performance. * Meal voucher and food allowance. * Fuel allowance (for overnight shifts). * Bullla Card: salary advance and consigned credit. * Life Insurance and Funeral Assistance: peace of mind for you and your family. **Health and Quality of Life** * TotalPass: quality of life and access to a network of gyms. * Health plan including dependents—we care for those you love. * Daycare Assistance: up to the child’s first 60 months, supporting parents. * Quality of Life Program: physical, mental, social, and financial well-being. **All our positions are inclusive and open to People with Disabilities.** Please note that our selection process consists of multiple independent stages. Throughout the process, you may be invited to participate in additional activities as screening progresses. Please also note that participation in all stages does not guarantee approval for the position. Your performance will be evaluated by the recruiter only after completion of the entire assessment cycle. **Thank you for your interest in joining TP—and best of luck!**
