Customer Service Agent - Inbound Relationship Support

Description

Job Summary: We are seeking an analytical, empathetic professional focused on customer service excellence in the insurance sector, solving problems and simplifying customer experiences. Key Highlights: 1. Analytical profile and problem-solving skills 2. Focus on simplifying the customer experience 3. Values empathy and excellence in customer service **Want to build a future with us?** **If you have an analytical mindset, enjoy solving problems, and constantly strive to simplify the customer experience, this opportunity is for you.** **We value detail-oriented professionals with an empathetic attitude and a focus on customer service excellence, especially in the insurance sector.** **\#JoinTP** **Responsibilities and Duties:** Relationship support, complaint handling, statement inquiries, and card activation services including: credit assistance; debit support; document verification; card management; card integration; retail support. **Working Hours:** Between 5:00 AM and 9:00 PM **Schedule:** 5 days on / 2 days off \- Rotating days off \| **Work Shift:** 8 hours and 12 minutes **Work Mode:** On-site \| **Work Location:** Parnamirim \- RN **What We Are Looking For (Requirements):** Must be of legal age; Completed high school education; Availability to work at the Parnamirim \- RN campus; Strong persuasive communication skills. **Thank you for your interest in joining TP — best of luck!**