**Description:** Supervise and monitor the online sales team, ensuring service quality, prompt response times, and adherence to established processes; Analyze performance indicators (e.g., conversion rate, response time, lead quality, customer satisfaction) and guide the team toward continuous improvement; Create and propose strategies to increase online sales, identifying opportunities in campaigns, social media, WhatsApp, and the company website; Participate in designing and executing digital marketing and relationship-building initiatives in collaboration with internal teams; **Support team development:** recruit, select, and train staff on online sales processes, products, and techniques; Ensure alignment between virtual customer service and the in-person experience offered by Potiguar; Provide support for tasks assigned by your supervisor. **Notes on compensation:**