Business Coordinator

Description

Job Summary: Coordinate commercial strategies, strengthen the brand, retain customers, and expand partnerships, acting as a liaison between business and operations, and coordinating the franchise department. Key Highlights: 1. Lead and develop the sales team 2. Coordinate commercial proposals, contracts, and budgets 3. Ensure excellence in institutional customer service **General Responsibilities:** Coordinate and develop commercial strategies to promote the sustainable growth of dna group companies, strengthen the brand, retain customers, and expand partnerships. Act as a liaison between the business area and operational departments, ensuring strategic alignment. Coordinate the franchise department—from prospecting through implementation and ongoing unit monitoring—ensuring integration with all involved departments. Propose strategies and procedures to support decisions made by the board of directors. **Specific Duties:** * Lead and develop the sales team (analysts, assistants, and supervisors) * Coordinate commercial proposals, contracts, and budgets * Analyze performance indicators (KPIs) * Ensure excellence in institutional customer service (health plans, companies, physicians, and patients) * Manage the customer portfolio, promoting retention initiatives and reactivation of inactive accounts * Prepare and present managerial and performance reports for the department * Coordinate the franchise department across its various responsibilities—from business prospecting and implementation to relationship management with internal departments involved in the process * Define goals, monitor results, and provide continuous feedback * Conduct training sessions focused on negotiation techniques, relationship management, and company products/services * Support promotional and institutional campaigns aimed at service promotion * Collaborate with the marketing department to align activities with brand positioning * Propose operational strategies and procedures to assist the board of directors’ decision-making * Use Excel, Power BI, or CRMs for data consolidation and visualization * Adhere to the code of conduct and personal presentation standards