Description
Job Summary:
Responsible for leading and developing the Customer Service team, ensuring excellence in quality, customer satisfaction, and business metrics.
Key Highlights:
1. Leadership and team development for Customer Service
2. Focus on quality and customer satisfaction
3. Development of action plans for excellence
Directly responsible for developing the Customer Service Experts team, effectively contributing through monitoring, guidance, support, and training to help them achieve and exceed quality standards, customer satisfaction, compliance, and any other key business metrics. Continuously monitor performance and metrics, and develop individual and collective action plans to ensure excellence