JUNIOR CUSTOMER SUCCESS ANALYST

Description

We are looking for a **Junior Customer Success Analyst** to act as a strategic partner to customers after onboarding, ensuring they fully leverage our solutions, maintain high engagement, and progress along their value journey. The person will be responsible for strengthening relationships with clients from the **Compensation & Well-being Tower** and **Corporate Products**, contributing to adoption, satisfaction, and retention of the customer base. **Requirements** -------------- ### **Education** * Completed undergraduate degree. ### **Experience** * Practical experience or applied knowledge of the **Customer Journey** within Customer Success. ### **Computer Skills** * **Advanced Excel** (mandatory). ### **Other Knowledge** * Organizational skills to manage multiple clients simultaneously. * Proficiency in Portuguese (spoken and written). * Strong communication skills via email, video calls, chats, and presentations. * Clarity and conciseness in both technical and non-technical communication. * Proficiency in the Microsoft Office suite. * Familiarity with online meeting platforms (Zoom, Skype, Google Meet, etc.). **Required Competencies** ---------------------------- ### **1\. Client Portfolio Management** * Support in organizing and prioritizing accounts. * Use of CRM tools and Customer Success platforms. ### **2\. Data Analysis and Success Metrics** * Monitoring KPIs such as churn, NPS, CSAT, engagement, and adoption. * Ability to interpret data and identify opportunities for improvement. ### **3\. Product Knowledge** * Understanding of core features. * Identification of adoption opportunities and value moments. ### **4\. Risk Management and Proactivity** * Identification of potential churn signals. * Engagement and reactivation initiatives for customers. ### **5\. Relationship Building and Communication** * Leading operational and follow-up meetings. * Clear communication with diverse customer profiles. ### **6\. Collaboration with Internal Teams** * Coordination with Sales, Support, Product, and Marketing teams. * Structured feedback sharing to support continuous solution improvement. **Essential Soft Skills** -------------------------- * Empathy and active listening * Proactivity * Organization and priority management * Clear communication * Problem-solving ability * Consulting mindset **On-site work at the Jaraguá neighborhood in Uberlândia/MG** **Compensation, Well-being, and Corporate Services Tower**