TECHNICAL SUPPORT ASSISTANT

Description

Job Summary: The Technical Support Assistant will provide administrative and operational support, manage incident tickets, communicate with clients, prepare proposals, and organize travel logistics. Key Highlights: 1. Administrative and operational support to the technical team 2. Incident tracking and continuous communication with clients 3. Logistical organization of travel and expense control **? Position:** Technical Support Assistant We are seeking a Technical Support Assistant to join our team! If you are organized, communicative, and enjoy keeping everything in order to ensure smooth and efficient operations, this opportunity is for you. ? About the Role The professional will be responsible for providing administrative and operational support to the Technical Support Coordinator and the technical team. Responsibilities include incident ticket management, client communication, proposal preparation, and logistical organization of travel—ensuring agility, accuracy, and quality in service delivery. ? Key Responsibilities Register, monitor, and prioritize technical support incidents; Maintain continuous contact with the technical team and provide updates to clients; Organize documents, contracts, databases, and schedules; Prepare reports and monitor departmental KPIs; Draft technical and commercial proposals for products and services to be sent to clients; Arrange travel for the technical team (flights, accommodations, transportation); Manage reimbursements and team expenses; Assist in controlling materials, spare parts, and technical documentation. ? Requirements Bachelor’s degree in Administration, Logistics, Business Management, or related fields; 1–2 years of experience in administrative support, incident management, or technical customer service; Proficiency in Microsoft Office, CRM systems, Service Desk/Help Desk platforms, KPIs, reporting, and travel policies; Familiarity with technical processes and financial expense control; **Preferred:** English language proficiency. ? Skills and Competencies Organization, attention to detail, and strong communication skills; Analytical ability and results-oriented mindset; Integrity, proactivity, and professional demeanor; Flexibility and teamwork; Strong negotiation and interpersonal relationship skills. ? If you seek a dynamic, well-organized environment focused on excellence in customer service, this position is for you!