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Job Summary: Responsible for corrective maintenance, installation of corporate clients, maintenance of mobile network equipment, and control of operational activities and SLAs. Key Highlights: 1. Customer and technical support for corporate clients and Vivo Fixed Line. 2. Execution of continuous network improvement projects. 3. Management and control of operational activities and SLAs. Customer Service Directorate Location: Lages \- SC **Responsibilities and Duties** Corrective Maintenance \- NOC Support; board replacement; equipment reset; optical power testing; Installation and maintenance of corporate clients, performed at two locations: Cabinet / Switch and Customer Premises; Perform general installation and maintenance of mobile network access equipment; Execution of continuous improvement projects; Maintain internal controls for operational activities and the company's SLAs; Control field activities; Serve Corporate Clients and Vivo Fixed Line Customers (Voice, Broadband, and Internet); Identify faults in telecom partners' networks; Engage the field operations manager to ensure quality and productivity outcomes; Contact customers and field teams, and register and report service interactions. **Requirements and Qualifications** COMPLETED TECHNICAL COURSE \- CERTIFICATE OF COMPLETION **Additional Information** **Here’s what we offer you:** At Vivo, we spare no effort in supporting and valuing our employees. These are not just excellent benefits—they are also flexible. * Choose the ideal benefit for you and your dependents via a digital platform offering various categories: Gym, Meal Voucher (VR), Food Voucher (VA), Pharmacy Allowance, Medical Assistance, Dental Assistance, and Life Insurance; * Corporate mobile phone. Yes—a brand-new smartphone for you! * Unlimited voice and data plan! Yes—unlimited! With Vivo’s best mobile network, even faster with Vivo’s 5G! * An exclusive Vivo offer with special discounts on fixed-line, broadband, TV, and apps; * Eligibility for an annual Bonus or Profit-Sharing Program (PPR); * Plan your future through our Private Pension Plan; * Have children? You’ll receive a subsidy to help cover school, daycare, or babysitter expenses; * Work in an environment that respects your personality, your style of dress, and your individuality—you can be authentically yourself. \#VemdeVocê * Remote work up to twice per week. \#Mobility * Flexible working hours; * Enjoy a day off (Day off) to celebrate your birthday; * Participate in one of the largest corporate volunteer programs to transform the world; * Benefit from our Educational Development Program, offering partnerships with educational institutions at discounted rates; certifications; and online courses; * Advance your career through our Internal Recruitment Program, both in Brazil and abroad—as we operate in over 17 countries! \#VivoMinhaCarreira * Access a series of initiatives to improve your physical, emotional, and social well-being! Here, we have \#VivoBemEstar, encouraging our team to adopt healthy habits and enjoy a higher quality of life! Available to our employees are consultations with nutritionists, psychologists, social workers, telemedicine services, and much more! * All our positions are open to people with disabilities and/or rehabilitated individuals. We foster a culture that values diversity, differences, and people’s potential! \#VivoDiversidade \#VemPraVivo We are a Telefônica Group company, Brazil’s telecommunications leader. Our purpose is to **Digitalize to Connect** people, businesses, and society as a whole—building a more connected nation and transforming the lives of Brazilians. We aim to expand autonomy, personalization, and real-time choices for our customers, placing them in control of their digital lives—with security, reliability, and the quality only Vivo delivers. To make this possible, we lead a digital transformation process and are revolutionizing our company from within. We’ve implemented agile methodologies across the entire organization, seeking to connect with the most innovative and collaborative ways of working. We act to foster a diverse and inclusive environment that stimulates creativity, drives innovation, and increases engagement. At Vivo, culture is the force that transforms strategy into action. We are driven by **Purple Passion**—our unique ability to envision, execute, and overcome barriers with entrepreneurial courage, anticipate trends, and build a future we’re proud of. This energy connects diversity, innovation, and sustainability—transforming purpose into impact through technology and its infinite possibilities. **To live this essence, we seek people who embody our 5 Passions**—behaviors reflecting who we are and how we make a difference: * **"The customer’s time is now"**: Immediately resolve what matters to the customer. * **"People are our best technology"**: Adopt a constructive attitude, collaborate, and trust in connections. * **"Curiosity works well"**: Act courageously, test new ideas, and learn from every discovery. * **"It can be simpler"**: Get straight to the point, solve with those who matter, and simplify the path. * **"Results are my responsibility"**: Take ownership of your actions and results, recognizing that omissions also generate impact. We believe that **diversity**—in people, experiences, cultures, behaviors, skills, and attitudes—is a differentiator that reflects the society we live in. We maintain a robust internal program anchored on five pillars: Gender, LGBTI\+, Race, Persons with Disabilities (PcD), and 50\+, ensuring a more inclusive culture and a more diverse, representative workplace. We are a **technology** company, inspired by diversity and **innovation**, offering space for everyone, supporting and embracing differences. We believe the path to delivering the best experience to our customers begins with a great experience for our employees. **\#VemPraVivo**
