"Enhancing the value of data to drive our clients' sustainability." As a technology platform for management and automation, we are experts in four business verticals. 1️⃣ Fiscal \- Intelligence and compliance for fiscal document governance. 2️⃣ Logistics \- Technology for automations and digital transformation in transportation. 3️⃣ Devices \- Monitoring and management of corporate smart devices. 4️⃣ Kubo \- Platform for corporate education and organizational knowledge management \- LMS/LXP Our vision is: "Lead the markets we operate in through essential solutions for our clients' success." All of this connected to ESG, because we believe that environmental, social, and governance responsibility are fundamental pillars for NDD's success. Our products are present in over 30 countries, serving approximately 20,000 clients, and to make all this possible, we have 580 employees and specialists! Requirements: **What we seek for this Junior Support Analyst position** Install, configure, and maintain NDD products; Participate in and/or act as an instructor for NDD product trainings or supporting tools for technical analysis; Handle service requests to clarify doubts, address requests, or resolve incidents (identify and solve) according to established procedures; Redirect issues/requests identified during incident analysis to development teams for corrections by opening tasks in the Service Desk tool assigned to the product owner and/or Environment Administrator; Consult and publish articles in the knowledge base to resolve incidents; Monitor and/or apply bug fixes in client environments; Participate in conferences with partners and clients, supporting coordination in clarifying conducted services; Prepare technical reports detailing software or client environment problem resolutions; Perform version migrations for clients and partners according to established procedures; Forward demand requests for feasibility and effort analysis by opening tasks in the Service Desk tool; Collect evidence to open tasks for Senior Analysts and/or Environment Administrators, particularly for critical incidents not yet confirmed as bugs; Support and assist Support Technicians and Support Analysts in general service requests when requested; Monitor the Licensing system to prevent client outages due to communication failures, according to established procedures; Validate new versions released by development in test environments to aid delivery quality; Analyze forwarded demands and incidents to subsequently open an ISSUE or TASK in TFS or discard them; Track deadlines and escalate priorities for bug fixes or demands directed to development and product teams; Act as an intermediary in potential conflicts with clients arising from recurring incidents, SLA breaches, bugs, and/or demands, aiming to minimize impacts; Promote and participate in daily meetings with operational teams to share information and attentively listen to participants' points to provide eventual assistance; Provide test environments for new hires, including virtualizations and analysis tools; Engage partners/clients in completing customer satisfaction surveys; **It will be a plus if you have knowledge of** Windows and Linux Operating Systems Microsoft Management Console: Computer management, services, event viewer, and Internet Information Services Networking (services, protocols, and layers) Databases (Oracle, SQL, Informix, or MySQL) Remote server access (Microsoft Remote Desktop, Team Viewer, VNC, and others) Task and process management tools: Process Explorer, TCP View, Filemon, PSTOOLS Benefits What do we offer? Bonus of up to 3.3 salaries; for sales roles, a performance model based on OTC commissions. Career Development Plan: Culture of continuous feedback, 360° evaluations, internal recognition programs, and 1:1 meetings with leadership to support your growth. NDD with You: Financial education program, psychological counseling, legal advisory, and social support, caring for you in all aspects. Health and Well\-being: Unimed health insurance, life insurance, flu vaccination support, and initiatives focused on balance and quality of life. Food and Comfort: Meal allowance, and at the office, unlimited coffee and fruits to recharge your energy. ️ SESC Partnership: Access to culture, education, leisure, and tourism. Education and Development: Study grants, incentives for learning new languages, participation in industry events, and support for professional certifications. Transportation: Transportation voucher, private parking, and bicycle racks available. Recreation Space: Environment designed for well\-being, with leisure areas, barbecue facilities, and games. Birthday Voucher: A special gift to celebrate your day! Working Hours: 40-hour workweek with flexible scheduling, because we believe in balancing personal and professional life. Diversity and Inclusion \#ESG NDD is a naturally diverse company, leveraging all differences to break barriers and bring greater innovation to our way of thinking and acting. We seek knowledge and are constantly encountering diverse talents with capabilities needed within our organization. Our culture helps create a safe environment, providing development and growth opportunities for everyone committed to continuous improvement and progression alongside the company.