Description: * Higher education degree, completed or in progress, preferred; * Knowledge of Microsoft Office Suite; * Previous experience in sales team and performance management; * Analytical and strategic mindset; * Proficiency in in-person and online sales; * Flexible working hours. * Responsible for team management: recruitment and selection, feedback, shift scheduling (planning and supervision), time tracking, training, development, monitoring employee routines, and terminations; * Ensure team compliance with internal rules, guidelines, operational procedures, and policies; * Conduct regular alignment meetings with the team to share results and promotional initiatives; * Perform assessments with new clients; * Execute direct sales and resales of laser hair removal packages (in-person/online); * Monitor and deliver all financial and operational results for your unit; * Guarantee adherence to the company's service standards within your unit; * Provide excellent customer service: clarify inquiries, handle contract-related matters, etc.; * Monitor NPS survey results and manage client follow-ups; * Address client concerns and questions regarding treatment outcomes, providing support and clarification; * Establish partnerships and conduct client prospecting; * Plan and implement action plans to meet operational indicators: commercial and clinical; * Ensure proper functioning of equipment and common areas, as well as maintain hygiene and cleanliness standards; * Handle administrative tasks for the unit: analyze and submit reports, open service requests, purchase orders, inventory management, and third-party coordination; * Monitor and keep documentation required by regulatory agencies up to date. 251114020246599725