**Work location:** Lages \- SC * Provide internal and external technical support in the field of IP telephony; * Provide customer support both on-site and remotely; * Instruct users, answer questions, and perform necessary configurations; * Carry out installations and equipment replacements for IP telephony; * Find innovative solutions to improve user routines; * Perform preventive and corrective maintenance on loaned equipment; * Keep asset records up to date; * Establish an active relationship with customers. **Benefits:** Dental care, Food allowance, Life insurance **Required Qualifications:** * Bachelor's degree completed or in progress in technology-related fields is desirable; * Technical or vocational training in IT, Networks, maintenance, or support is desirable; * Knowledge of Networks, Microsoft tools, Remote Access tools, and Router configuration; * Valid driver's license and personal vehicle required. **About the company:** Innovation is our essence! We began our journey in 2011, emerging from a significant need in the business community for serious and effective service. Since then, we have built a team of highly trained professionals with extensive experience in telecommunications, aiming to provide ethical, competent, and transparent service to our customers.