Highway Toll Operator

Description

Job Summary: Handle and release vehicles at toll lanes, perform manual toll collection, classify toll rates, issue receipts, manage incidents, and support other operational activities. Key Highlights: 1. Vehicle handling and release at various toll lanes 2. Manual toll collection operation, identification and classification of toll rates 3. Incident management and support for operational activities at the toll plaza **Description:** Handle and serve vehicles at manual, automatic, self-service, and auxiliary lanes, as well as exceptional cargo vehicles and vehicles with no payment method. Equip oneself with necessary resources provided at toll plazas to perform manual toll collection at the start of each shift. Identify, classify, and collect toll fees according to vehicle classes and payment methods (cash, credit/debit cards, checks, toll vouchers, and other implemented payment methods). Issue the corresponding receipt for the collected toll amount, distribute brochures as scheduled per toll plaza, and participate in coin collection. Complete the toll incident report and promptly inform the immediate supervisor of any incidents occurring in one’s booth; also record and log vehicle violations in the Revenue Collection System. Conduct user surveys as scheduled and on topics defined by the company. Sell coupons in toll payment waiting queues (e.g., queue management, mobile collection). In case of accidents or vehicle breakdowns, signal the location and notify the toll plaza control center. Assist in coin counting, operate the toll plaza control system, buy/sell change at the beginning and end of shifts, and prepare required resources for revenue collection in subsequent shifts. Represent the Leader under the Development Program. Promote electronic tolling by participating in related initiatives and recommending partner operators’ TAG devices. Perform all tasks in accordance with Motiva’s Golden Rules to prevent unsafe behaviors and contribute to comprehensive prevention and monitoring of work routines. Contribute to proper waste management at one’s workplace, based on awareness of environmental aspects and impacts related to one’s activities and in compliance with unit-established standards. 2512180202551763748