Receptionist

Description

Job Summary: The professional will receive and provide direct customer service in person or by phone, clarify inquiries, complete, register, and verify various documents, as well as organize the workplace and assist in appointment and payment management. Key Highlights: 1. Personalized customer service 2. Appointment and registration management 3. Attention to sector organization and hygiene About the Position Receive and provide direct customer service in person or by phone, clarify inquiries, complete, register, and verify various documents. **Responsibilities and Duties** * Follow work instructions specified in the company's standard operating procedure manual; * Maintain equipment and the workplace organized, ensuring their preservation; * Serve customers by providing all necessary support services, in person or by phone; answer customer questions and clarify doubts related to clinic operations; * Receive and register orthodontic documentation, radiographs, and supplementary examinations; * Schedule, monitor, and manage patient appointments during retention, eruption, or temporary absence periods; * Occasionally confirm appointment times for customers who did not receive SMS notifications; * Occasionally schedule appointments for new patients and those undergoing treatment; * Reschedule appointments for customers who missed their consultations; * Receive customer payments for services rendered, recording transactions in the management system; * When handling cash receipts, submit a financial report on cash flow to the company's administrative supervisor; * Assist customers in using the self-service kiosk; * Provide personalized service to customers/accompanying persons waiting in the reception area; * Promote thematic and promotional campaigns to customers, guiding procedures, clarifying doubts, distributing gifts, etc.; * Regularly monitor ambient temperature and background sound levels, including TV and radio in waiting areas; * Accurately record and objectively relay messages to respective departments/sectors of the company; * Monitor PABX operation and redirect incoming calls to appropriate departments/sectors of the company; * Occasionally contact new patients to schedule their first consultation; \- Monitor self-service kiosk operation; * Maintain overall sector organization, cleanliness, and hygiene; * Participate in technical and/or behavioral training programs provided by the company. **Requirements and Qualifications** * Completed High School education; * Intermediate computer skills; * Public-facing service experience; * Basic mathematical calculation skills. Competencies * Communication: Verbal fluency; Clear diction; Writing and grammar proficiency; Communication skills; Negotiation. * Social: Interpersonal relationships; Teamwork; Public interaction skills; Friendliness. * Behavioral: Empathy; Ethics; Proactivity; Initiative; Commitment; Conflict management; Assertiveness; Discretion; Dynamism; Responsibility. * Organizational: Time management; Planning and organization. Employment Type: Full-time, Permanent CLT Compensation: R$1\.620,00 \- R$2\.000,00 per month Benefits: * Dental care coverage * Meal allowance * Food voucher * Transportation allowance