SENIOR SUPPORT TECHNICIAN

Description

Job Summary: We are seeking an experienced Senior Support Analyst with strategic vision and commitment to technical leadership to serve as a reference for advanced support (N2/N3) on systems and infrastructure. Key Highlights: 1. Advanced On-Site Support (N2/N3) 2. Technical Leadership and Project Management 3. Proficiency in Microsoft 365 and ITSM/ITIL **Opportunity at Positivo S\+ — SENIOR SUPPORT ANALYST — Rondonópolis/MT (On-site)** -------------------------------------------------------------------------------------------- **Positivo S\+** is a technology company focused on innovative solutions across multiple sectors. We seek experienced professionals with strategic vision and commitment to technical leadership. If you have solid experience in advanced support and wish to serve as a reference in our operations, this position is for you! ### **Main Responsibilities:** * **Advanced Support (N2/N3):** High-complexity field service delivery, ensuring definitive resolution of incidents involving systems, software, and hardware. * **Technical Leadership and Projects:** Lead deployments, infrastructure rollouts, and act as the escalation point for critical issues. * **Infrastructure Management:** Perform advanced preventive and corrective maintenance on servers, networks, and operating systems. * **Performance and Governance:** Monitor platforms to ensure maximum availability and conduct root cause analysis to prevent recurrence. * **SLA Management:** Ensure strict adherence to service indicators (telephony and IT) and maintain high-quality records in ITSM tools. * **Executive Support:** Direct interface with VIP users, delivering rapid solutions and maintaining impeccable professional conduct. ### **Required Experience:** * **N2/N3 Support:** Proven experience in advanced support and resolution of complex infrastructure incidents. * **Project and SLA Management:** Experience leading rollouts, migrations, and ensuring achievement of targets. * **Microsoft 365 Proficiency:** Expertise in Active Directory, Azure, and Intune administration. * **Leadership and Processes:** Demonstrated role as a technical reference for teams and mastery of ITSM/ITIL methodologies. ### **Education:** * **Mandatory:** Completed Bachelor’s degree in IT or related fields. ### **Additional Information:** * **Work Schedule:** Full-time (business hours) * **Work Mode:** 100% on-site in Rondonópolis/MT * **Model:** Ticket-based system support and on-site assistance (*field service*) Minimum Education Level: High School (Secondary Education)