Description
Job Summary:
Coordinate telecom operational teams, manage incidents, resolve failures, and ensure network stability and customer satisfaction.
Key Highlights:
1. Team management for installation, network, and technical support teams
2. Monitoring of KPIs and analysis of recurring failures
3. Technical support and assurance of operational standards
We are seeking a **Telecom Operations Coordinator** to manage teams responsible for handling incidents, resolving technical failures, and ensuring network and customer stability.
**Responsibilities:**
* Coordinate field-based installation, network, and technical support teams.
* Monitor and ensure compliance with SLAs for service response and resolution.
* Monitor KPIs such as repair time, recurrence rate, service quality, and productivity.
* Analyze recurring failures and propose continuous improvement actions.
* Ensure proper use of materials, tools, and equipment.
* Provide technical support to teams for more complex issues.
* Ensure compliance with company safety regulations and operational standards.
* Perform people management: organizing routines, providing feedback, scheduling, and technical training.
* Collaborate with Support, Installations, and External Network teams to ensure efficient service workflows.
**Requirements:**
* Experience in telecom technical areas (repair, maintenance, external network, or installations).
* Experience in managing or leading operational teams.
* Knowledge of optical networks, failure identification, and correction.
* Proficiency in KPIs, operational control, and decision-making.
* Valid driver's license.
**Preferred Qualifications:**
* Technical education in Telecommunications, Networks, Electronics, or related fields.
Compensation: R$7.600,00 - R$8.400,00 per month
Benefits:
* Medical insurance
* Dental insurance
* Meal allowance
* Transportation allowance
Work Location: On-site