IT INFRASTRUCTURE ANALYST

Description

Job Summary: The professional will provide Level 1, 2, and 3 technical support, manage systems, networks, and equipment, document and track service tickets and SLAs. Key Highlights: 1. Level 1, 2, and 3 technical support for users 2. Management of operating systems, networks, and access 3. Equipment and infrastructure maintenance and monitoring **Job Description:** ---------------------- Provide Level 1, 2, and 3 support to users; log all support interactions in the support tool. Handle and resolve technically complex service tickets. Deliver remote and on-site support to employees. Document technical solutions and procedures. Perform internal system integrations and improvements. Install, configure, and update operating systems, software, and peripherals. Manage user accounts, network/system access, and permissions. Maintain equipment, license, and version inventory. Support new employee onboarding. Perform preventive and corrective maintenance on computers and devices. Monitor service indicators and response levels (SLA), with proper logging in the support system. Network and device monitoring. Software functionality testing and approval. **Mandatory Requirements:** ------------------------------ Bachelor's degree in Information Technology or related fields. Practical experience managing network accounts, permissions, and user access (Active Directory). Proficiency in installation, configuration, testing, approval, and management of operating systems (Windows and Linux). Proficiency in preventive and corrective maintenance of computers, peripherals, and physical fault diagnosis. Knowledge of network connectivity configuration and verification (pfSense, UniFi Controller, DNS). Familiarity with productivity tools and Google Workspace. Knowledge of asset and network monitoring systems (Zabbix, Grafana). Familiarity with ticketing systems (GLPI) and understanding of service metrics and SLAs. Familiarity with cloud management (GCP). **Desirable Requirements:** -------------------------- Assertive communication (written and oral) for engaging with diverse stakeholders. Interpersonal skills for effective teamwork. Analytical ability and problem-solving skills. Organization and attention to detail. Time management and results orientation. Flexibility and adaptability. Curiosity and continuous learning. **Employment Type:** -------------------------- CLT **PwD (Persons with Disabilities):** -------- NOT APPLICABLE **Benefits:** --------------- Meal allowance via Eucard card; Eucard Multi-Benefits Card (debit and credit); Individual Performance Index; Birthday card; Christmas card; SESC and AMIC partnership benefits; Discount at FAG University Center; English school discounts; Co-payment dental plan, extendable to dependents; Co-payment health plan; Longevity bonus; Eucatur bus ticket discounts; Departmental bonus; Eu Mais Saúde program. **Work Location:** ---------------------- GIMAVE CASCAVEL **Working Hours:** ------------------------ Monday to Friday, 08:00–12:00 \- 13:12–18:00