Receptionist

Description

Job Summary: The professional will receive and attend to patients, manage authorizations and billing, update data, handle payment and invoicing management, and perform unit operations in a dialysis environment. Key Highlights: 1. Patient reception and attendance at a dialysis clinic 2. Management of authorizations, billing, and procedure invoicing 3. Maintenance of records and support for unit operations **The DaVita Way** *The DaVita Way means we dedicate our Minds, Hearts, and Hands to achieving our Mission, living our Values, and building a healthy Village. We care for each other with the same intensity we care for our patients.* Interested? Join us and make a difference in your life and in the lives of our patients! Together, let’s build the best health community the world has ever seen! **Responsibilities and Duties** **Patient Reception and Attendance** * Receive patients and visitors, providing information about dialysis procedures and appointment hours. * Issue temporary ID badges for visitors and companions, as needed. * Schedule and reschedule dialysis and multidisciplinary team appointments in the Tasy system, according to clinic demand and capacity. * Record patient attendance and absences monthly in the Central de Regulação e Oferta de Serviço de Saúde (CROSS). **Authorization and Billing Management** * Request Ambulatory High-Complexity Procedure Authorizations (APAC) for medications, completing required forms. * Build schedules and execute billing for the Ambulatory Production Bulletin (BPA) of SUS patients via the municipal system. * Request hemodialysis password releases from health insurance providers and enter billing guides into Tasy. **Data Updating and Record Keeping** * Collect and maintain up-to-date patient information records, such as contact details and health insurance plans. * Record patient weights at the beginning and end of dialysis in the system. **Payment and Invoicing Management** * Receive payments for services rendered and manage payment records, issuing receipts and invoices when necessary. * Verify and confirm patient insurance information for invoicing purposes. * Send data entered in Tasy for invoicing via the health insurance provider’s portal. * Receive and forward authorized documents for invoicing after patient visits. **Unit Operations** * Ensure unit opening and closing, controlling access. * Submit laboratory test requests. * Monitor patient entry and exit times and notify the transportation team. * Coordinate with hospitals, SAMU, and ambulance services. * Answer phone calls, take messages, receive visitors, and route correspondence to the appropriate department. **Requirements and Qualifications** * Completed high school or currently pursuing higher education; * Experience in related activities. **Additional Information** **What We Offer?** * Health Insurance Plan: to care for your well-being and that of your family. "Because health matters most." * Dental Insurance Plan: to keep your smile impeccable and beautiful. * Wellhub (Gympass) Partnership: to maintain your health. * Pharmacy Partnership: because prevention is as important as treatment. * SESC Partnership: because discounts on trips and hotels are great! * Language School Partnership: so you can excel at work and at karaoke. * Insurance Company Partnership: because extra protection is always welcome! * Transportation Allowance: to facilitate your commute. * Meal Allowance: Meal Allowance: because shopping is worth more than a thousand words. * Birthday Day Off: to celebrate your special day. * Baby Kit: essential products to help you and your little one. * Christmas Kit: because receiving gifts is always nice—especially at Christmas. * Assistance Program: your mental health is our priority. * Nav Dasa App: to take care of your health wherever you are. * Payroll-Deductible Loan: financial support is always welcome! Length-of-Service Recognition Program: we recognize the dedication of colleagues who contribute to DaVita’s growth! * **Work Location:** **Working Hours:** **Greater Inclusion:** This position is open to people with disabilities. DaVita is a healthcare company delivering high-quality dialysis services across Brazil. We entered Brazil in 2015 and, by the following year, operated seven centers. Our continuous and dynamic growth strategy now includes over 100 centers. We operate in 17 states, serving more than 20,000 patients with a team of over 6,000 colleagues. Globally, we operate in 12 countries, caring for over 200,000 renal patients across more than 3,000 dialysis centers. We operate within hospital settings and clinics for chronic patients, as well as a vascular access center. We uphold the Care Trifecta—a guiding principle driving continuous improvement in the lives of our patients, colleagues, and the world around us. Our values reflect the DaVita Way and shape our daily commitment to excellence in service, integrity, teamwork, continuous improvement, personal fulfillment, and fun.