SUPPORT ANALYST

Description

Job Summary: CRALPLAST is seeking a Support Analyst to work on-site, delivering technical support, managing incidents, and interacting with end users and vendors in an IT environment. Key Highlights: 1. Providing IT incident support with critical thinking 2. Creating service tickets with vendors to resolve issues 3. Configuring user access and installing essential software **Support Analyst** at CRALPLAST CRALPLAST is seeking a professional for the Support Analyst position. This is an on-site opportunity at our office. **Responsibilities:** * Intermediate or advanced knowledge of commonly used hardware and software in corporate environments, such as Windows, Office, Teams, laptops, and printers. * Responding to IT-related incidents from various departments, demonstrating critical understanding of support, training, and guidance. * Creating service tickets with our vendors when necessary to resolve IT-related issues, including those related to security, networking, cloud services, hardware, software, ERP Senior, HCM Senior, CRM Hubspot, WMS Silt, and TMS GKO. * Must be proficient in computer formatting, installing essential software for end users, configuring Active Directory (AD) access, maintaining courtesy, and effectively interacting with users. **Requirements:** * Experience in technical support * Knowledge of systems and software * Clear and effective communication skills * Proactive and collaborative attitude Minimum Education Level: Bachelor's Degree Desired Qualifications:* Informatics, Technical Course * Information Technology, Bachelor's Degree