Pharmacy Assistant

Description

Job Summary: The Pharmacy Assistant is responsible for serving customers in the pharmaceutical section, restocking merchandise, organizing shelves, and participating in promotional activities. Key Highlights: 1. Focus on customer well-being, beauty, and health 2. Provides customer service, sales, and health services at the pharmacy 3. Emphasizes proactivity, ethics, and teamwork Grupo Reis Alves is a pharmacy chain founded in Dracena, inland São Paulo, in August 1994, operating in pharmaceutical retail and establishing a new pharmacy concept centered on **OUR MISSION**: caring for people’s **WELL\-BEING**, **BEAUTY**, and **HEALTH**. The Pharmacy Assistant is responsible for serving customers in the pharmacy’s pharmaceutical section. They also perform routine tasks such as restocking merchandise and organizing shelves. Daily responsibilities include participation in promotional activities, promoting items or offers. **Required Competencies:** * Act ethically, confidentially, and professionally, ensuring information confidentiality and adherence to internal company policies. * Ability to perform meticulous tasks with attention to detail, demonstrating accuracy and focus. * Discipline to follow predefined processes. * Ability to perform multiple tasks with quality. * Interest in acquiring new knowledge and learning new things. * High level of proactivity—anticipating problems and acting in advance to prevent them. The concept of initiative (taking charge of work or starting tasks) falls under this item, as it is a fundamental condition for demonstrating proactive behavior. * Interpersonal skills demonstrated through empathy, showing a high capacity to perceive, interpret, and anticipate others’ concerns and feelings, respecting individuality and avoiding interpersonal conflicts. * Cooperative behavior to achieve team-based results. * High adaptability and willingness to embrace new environments and challenges. **Responsibilities:** * Serve customers by identifying their needs, advising them on suitable products, and clearly and accessibly presenting product features, benefits, and usage instructions. * Perform cash register opening, receiving, and closing procedures. * Restock and clean gondolas under their responsibility. * Administer injectables when necessary, following established procedures. * Provide patient services (blood pressure, blood glucose, temperature, ear, throat, lung, and hair analysis). * Maintain cleanliness and organization of the counter and injection room according to the assigned schedule. * Conduct post-sales satisfaction surveys and conduct competitor price quotations. * Generate sales reports for gondola restocking. * Support the manager in exchange and return processes within the system when required. * Conduct competitor price quotations upon request. * Assist less-experienced colleagues. * Perform other related duties as required by the department or organization.