Description: * Completed High School; * Intermediate Computer Skills; * Public Customer Service; * Basic Mathematical Calculations. Competencies * Communication: Verbal Fluency; Good Diction; Writing and Grammar; Communication Skills; Negotiation. * Social: Interpersonal Relationships; Teamwork; Ability to Deal with the Public; Friendliness. * Behavioral: Empathy; Ethics; Proactivity; Initiative; Commitment; Conflict Management; Assertiveness; Discretion; Dynamism; Responsibility. * Organizational: Time Management; Planning and Organization. * Follow work instructions specified in the company’s Standard Operating Procedures manual; * Maintain equipment and workplace organized, ensuring their preservation; * Serve customers by providing all necessary support services, either in person or by phone; clarify doubts and answer customer questions regarding clinic operations; * Receive and register orthodontic documentation, radiographs, and complementary exams; * Schedule, monitor, and control patient appointments during retention, eruption, or temporary absence periods; * Occasionally confirm appointment times for customers who did not receive SMS reminders; * Occasionally schedule appointments for new patients and those currently undergoing treatment; * Reschedule appointments for customers who missed their scheduled visits; * Receive customer payments for services rendered, recording transactions in the management system; * When receiving payments, submit a cash report detailing daily cash movement to the company’s administrative responsible; * Assist customers in using the self-service kiosk; * Provide personalized service to customers/accompanying persons waiting in the reception area; * Promote thematic and promotional campaigns to customers, guiding procedures, clarifying doubts, distributing gifts, among other activities; * Regularly check ambient temperature and background sound levels, including TV and radio in waiting rooms; * Accurately record and objectively relay messages to respective departments/sectors within the company; * Monitor and manage PABX operation, redirecting incoming calls to appropriate departments/sectors within the company; * Occasionally contact new patients to schedule their first appointment; \- Monitor the operation of the self-service kiosk; * Ensure overall organization, cleanliness, and hygiene of the department; * Participate in technical and/or behavioral training sessions provided by the company. 251220020255494079