We are looking for a Junior Support Technician to join our team at the AEC Contact Center. The ideal candidate will be responsible for providing basic-level technical support to internal and external users, ensuring the functionality and security of the company's operating systems and networks. You must have knowledge of the Windows operating system and related tools, such as Active Directory, GPO, DHCP, and Proxy. Theoretical knowledge of SaaS, IaaS, Virtualization, and Cloud Computing will be an advantage. Fundamental knowledge of computer networking and information security is essential for this position. Additionally, basic knowledge of hardware and software is required to identify and resolve technical issues. The candidate must demonstrate logical reasoning and be proactive in identifying and resolving problems. Teamwork skills are fundamental, as you will collaborate with other support team members and internal departments to ensure an efficient and secure working environment. We are seeking someone who not only solves problems but also contributes to the continuous improvement of technical support processes. Proactivity and the ability to learn quickly are desired qualities for this role. Join us and become part of a team dedicated to ensuring the security and proper functioning of the company's systems. If you possess the required skills and are interested in a challenging and collaborative work environment, this is an opportunity for you. Minimum Education: High School (Secondary Education) * Medical Assistance * Discount Club * Gym Pass Well Hub * Dental Assistance * Childcare Assistance * Life Insurance * Meal Voucher * Transportation Voucher