Location: Belo Horizonte/MG **Description:** Responsible for managing the entire customer journey, serving as the primary point of contact for customer support, implementation, onboarding, and Level 1 and 2 technical support. Ensures efficient platform adoption, agile resolution of operational and technical requests, customer satisfaction, and relationship continuity, delivering a positive, secure, and company best-practice-aligned experience. **Requirements:** Bachelor’s degree in Business Administration, Marketing, Communications, Business Management, or related fields. Experience in customer service, technical support, onboarding, or system implementation; Knowledge of CRM and support tools (e.g., HubSpot, Zendesk, Freshdesk, or similar); Familiarity with ticketing systems; Intermediate Excel proficiency; **Desirable Knowledge:** Basic understanding of dashboards and KPIs (Power BI is a plus); Knowledge of digital platforms, SaaS systems, or financial services (a plus); Job Type: Full-time CLT