Job Summary: We are seeking a proactive and collaborative IT Assistant with basic knowledge of networking, hardware, and Windows, and prior experience in the field. Key Highlights: 1. Prior experience as an IT Assistant or in a similar role 2. Basic knowledge of networking, hardware, and Windows 3. Proactive and collaborative profile **REQUIREMENTS:** Completed high school education (technical or higher education in IT preferred); Prior experience as an IT Assistant or in a similar role; Basic knowledge of networking, hardware, and Windows; Proactive and collaborative profile. **SOFT SKILLS:** Effective communication Identify and analyze network failures Adaptability and time management Good communication **PREFERRED QUALIFICATIONS:** Experience in retail or wholesale environments; Practical knowledge of WinThor system (TOTVS); Database knowledge (Oracle/SQL); IT-related certifications.