**Description: Apply quickly by email:** **Requirements and qualifications:** Previous experience in collections operations (minimum 1 year in the Control Desk role or related position); Knowledge of dialing platforms. Intermediate/advanced proficiency in Excel and Power BI (data analysis and report automation); Strong understanding of operational and productivity KPIs; **Desirable:** Advantages Experience with SQL or database manipulation; Knowledge of real-time monitoring tools (Power BI streaming, Grafana, etc.); Experience in mailing optimization projects and dialing strategies; Experience in a multi-portfolio environment (outsourcing, mass collections, and selective collections). **Benefits:** Commission, Meal Voucher or Food Allowance, Transportation Allowance **Working hours:** Monday to Saturday, 8:00 AM to 6:00 PM; Saturday on rotating schedule **Knowledge:** **Education:** Bachelor’s degree – SYSTEMS ANALYSIS AND DEVELOPMENT, (Organizational Administration / Financial Administration / Communication / Ethics and Citizenship / Prevention and Health / Digital Inclusion (Office Suite) / Corporate Sociology / Business Law / Human Resources)., IT – Completed **Behavioral Skills:** Communication, Public Speaking, Relationship Management 2601060202521872614