Job Summary: We are seeking a Relationship and Sales Assistant to serve as the first point of contact, welcoming, selling, supporting, and engaging customers at every stage. Key Highlights: 1. Work across the entire sales cycle: pre-sales, sales, and post-sales. 2. Support in organizing cultural events and official exams. 3. Dynamic and collaborative environment focused on professional development. English Language Culture is for everyone! **All our job openings are affirmative actions for inclusion and diversity—and we’re waiting for your application!** English Language Culture is an innovative company that dreams of positioning Brazil on the global stage through education—continuously shaping confident, fluent English speakers. We are a cultural exchange center that uses theater, music, dance, and all forms of art as teaching tools. We are a benchmark in English language instruction, with over 89 years of operation and excellence in this field. We offer comprehensive technological development and teaching material resources. We adopt an entrepreneurial mindset, constantly improving our products and services, and pioneer innovative teaching methodologies—because we believe in innovation within education. Do you enjoy communicating, have a passion for helping people, and are interested in education? We’re looking for a **Relationship and Sales Assistant** to join our team! Here, you’ll be the first point of contact with our students and their guardians, providing welcoming service, sales support, assistance, and engagement throughout every stage of the customer relationship. **Responsibilities and Duties** **Responsibilities** * Deliver welcoming and efficient customer and student service, either in person or via digital channels. * Clarify questions regarding courses, products, and services offered by English Language Culture. * Work across the entire sales cycle: **pre\-sales, sales, and post\-sales**, ensuring a complete customer experience. * Organize and support the execution of **cultural events and official exams**, such as Cambridge and Proficiency exams. * Conduct **follow\-ups** with customers, track complaints, and assess satisfaction levels. * Support student enrollment and withdrawal processes, observing behaviors and reporting situations to leadership. * Update and organize databases of active and inactive customers. * Identify complaint patterns to support service improvements. * Collaborate with teachers, coordinators, and other team members. * Participate in training programs and contribute to continuous process improvement. * Comply with internal policies, information security standards, and data protection regulations. **Requirements and Qualifications** **Requirements:** * Completed high school education. * Excellent verbal and written communication skills. * Ability to work in **sales and customer service**. * Organization, attention to detail, and proactivity. * Empathetic, courteous, and enthusiastic profile. **Preferred Qualifications** * Familiarity with Google tools (Drive, Calendar, Forms, etc.). * Experience in customer service within educational institutions. * Basic English proficiency will be considered a plus. **Additional Information** **What We Offer:** * Dynamic and collaborative environment where professional development is valued. * Growth opportunities within an institution committed to educational excellence. * Health insurance * Dental insurance * Commuter allowance * Life insurance * Study scholarships * TotalPass (health and wellness plan) * SESC partnership * Birthday day off * Meal allowance or food voucher, per current policy If you possess the energy, passion, and dedication we seek, we’d love to meet you! Submit your resume and join English Language Culture! English Language Culture is one of the most awarded language-learning brands in the market. With over 90 years of history, we operate in more than 100 units across 8 states and the Federal District. We offer both in-person and live online classes, combining quality education with social initiatives, technology, and innovation.