Telemarketing Operator

Description

Job Summary: The Telemarketing Operator makes and receives calls to customers, presents services and products, conducts surveys, and registers customers, aiming to acquire, retain, and recover customers. Key Highlights: 1. Responsible for customer acquisition, retention, and recovery 2. Participates in market research for prospecting customers and partners 3. Achieves visit and acquisition targets The Telemarketing Operator is responsible for making calls and attending to customers, clearly and persuasively presenting services and products. Additionally, the operator conducts surveys and registers customers exclusively via telephone support. Following carefully planned scripts and guidelines, the operator plays a fundamental role in acquiring, retaining, and recovering customers, ensuring a positive experience aligned with the company's objectives. **1\. Conduct market research to acquire new customers and partners:** Carry out research to identify market opportunities and potential customers and partners, collecting relevant information to support the school's sales strategy. **2\. Execute the survey script and schedule customer appointments by phone:** Strictly follow the survey and scheduling script, ensuring all customer interactions are consistent and informative to maximize conversion success rates. **3\. Meet or exceed the visit and acquisition targets set by the supervisor:** Actively work to meet or surpass the visit and new customer acquisition targets established by the supervisor, contributing to the growth of the school's customer base. **4\. Acquire customers and partners for the school:** Engage in prospecting new customers and partners, effectively and persuasively promoting the school's courses and services to expand its contact network and enrollments. **5\. Travel for training and/or events:** Participate in scheduled trips for training or events to enhance knowledge and skills, and represent the school at networking and promotional opportunities. **6\. Request equipment from the supervisor when necessary:** Identify the need for equipment or materials required to perform daily tasks and request them from the supervisor, ensuring that work tools are always available. **7\. Keep documents organized:** Manage and organize documentation related to customer interactions and completed activities, ensuring easy access and control of relevant information. **8\. Maintain a tidy workplace:** Ensure cleanliness and order in the workplace, creating an environment conducive to daily productivity and efficiency. **9\. Attend meetings, fairs, and events:** Participate in team meetings, fairs, and events organized by the school, contributing to strengthening the institution's image and facilitating knowledge exchange. **10\. Conduct retention calls following the script:** Perform customer retention calls using appropriate scripts to address concerns and offer solutions, aiming to maintain student satisfaction and loyalty. **11\. Assist the supervisor as needed:** Provide support to the supervisor in various activities, helping coordinate the team and execute tasks that contribute to the department's smooth operation. **12\. Perform other duties pertinent to the position upon the supervisor's request:** Be available to carry out other tasks assigned by the supervisor, adapting to the team's and school's needs.