Job Summary: Customer service in a multichannel contact center, providing solutions and recording requests. Key Highlights: 1. Comprehensive training for customer service roles 2. Collaborative work environment featuring technology and innovation 3. Career development plan with promotion opportunities starting from the 3rd month Telemarketing Operator position, under CLT employment regime, with 100 openings for customer service in a multichannel contact center (phone, chat, e-mail, and WhatsApp). No prior experience is required; however, experience in roles such as telemarketing operator, attendant, receptionist, call center operator, customer service analyst, customer service representative, consultant, collections agent, active or passive attendant, salesperson, interaction expert, or operator will be considered a strong advantage. About AeC AeC is a Brazilian national company with over 30 years of market presence, specializing in customer relationship management and business process outsourcing, operating across 21 units in 7 states and 11 cities nationwide. We are a technology-driven company infused with human warmth, recognized for six consecutive years as one of the best companies to work for, with a strong focus on diversity, employee well-being, and professional development. Your Responsibilities (Key Activities) * Handle customer calls, answering questions and recording requests. * Provide quick and clear solutions, guiding customers step-by-step to resolve issues, operating across digital channels such as e-mail, online chat, WhatsApp, voice, and other support channels. * Record all interactions in company systems, following established scripts, policies, and internal procedures. Mandatory Requirements * Be at least 18 years old. * Have completed high school (secondary education). * Be available to work onsite in Arapiraca. * Be available for part-time shifts on rotating schedules of 6x1 or 5x2, during morning, afternoon, or night shifts. Preferred Qualifications (not mandatory) * No prior experience is required; however, experience in roles such as telemarketing operator, attendant, receptionist, call center operator, customer service analyst, customer service representative, consultant, collections agent, active or passive attendant, salesperson, interaction expert, or operator will be considered a strong advantage. * Experience in customer service, customer support (SAC), sales, collections, or reception. * Strong communication skills, clear diction, concise writing ability, and aptitude for interacting with the public. * Interest in building a long-term career in customer service, sales, retention, collections, or relationship management. Benefits and What We Offer * Formal CLT employment contract, offering job stability and benefits according to company policy. * Comprehensive training for customer service roles, including for first-time job seekers. * A collaborative work environment powered by technology, innovation, and a people-first mindset. Career Development Plan At AeC, your professional growth is our priority. * Starting from the 3rd month, you may participate in our internal opportunities program and compete for promotions to other positions. * In 2025, over 4,000 employees were promoted across Brazil, demonstrating the strength of our career development plan. Employment Type and Work Model * Employment Regime: Permanent – CLT. * Work Model: Onsite, Arapiraca * Number of Openings: 100 positions. Who This Role Is For * Individuals seeking their first job, with no prior experience in telemarketing or call centers. * Professionals who have previously worked in customer service, sales, customer support (SAC), collections, or reception and wish to grow within a large company. * Communicative, empathetic individuals who enjoy helping customers and seek a structured career path in customer service. How to Apply Click “Apply” on the platform, fill in your details, and attach your updated resume. No prior experience is required: we provide comprehensive training to prepare you for the role of Telemarketing Operator at AeC. **Join AeC and build your customer service career with Technology and Human Warmth.** Job Type: Permanent CLT Compensation: Starting from R$1.518,00 per month Benefits: * Medical insurance * Dental insurance * Meal allowance * Transportation allowance Selection Question(s): * PROVIDE A VALID E-MAIL ADDRESS FOR CONTACT PURPOSES: Format: @(gmail, outlook, yahoo, icloud).com Work Location: Onsite
João Silva
Indeed · HR
João Silva
Indeed · HR
