Job Summary: We are looking for talents passionate about technology and transformation to work on FTTH and FTTA network installation and repair, ensuring service continuity and courteous customer service. Key Highlights: 1. A connected and united team, passionate about technology and transformation. 2. Promoting digital and social inclusion in Brazil. 3. A culture of honesty, integrity, transparency, and ethics. We are Alloha Fibra, the largest independent optical fiber group in Brazil. A connected and united team, passionate about technology and transformation, bringing high-speed internet to every corner of the country. We believe in the power of digital inclusion and a better future. That’s why we seek talents like you—those who dream big and want to make a difference! **Responsibilities and Duties** To build this team with us, the candidate will face the following challenges: * Perform installation and repair services for FTTH and FTTA networks for residential customers; * Carry out corrective and preventive maintenance on installed services, resolving issues and ensuring service continuity; * Repair/correct service failures, including slowness, Wi-Fi issues, no connectivity, intermittent connections, etc.; * Remove cables and equipment from canceled customers, freeing up capacity for new customers; * Assess access feasibility for the commercial team; * Perform room-to-room relocations by moving devices within the same residence; * Relocate equipment to a different address upon customer request; * Perform upgrades by replacing or adding devices when customers change their plans; * Install internal and external cabling and connections; * Test cables and optical fibers; * Configure telecommunications systems and, if necessary, contact technical support; * Diagnose and resolve network issues; * Provide courteous and efficient customer service, clarifying doubts and advising on proper service usage; * Document and maintain records of network configurations; * Perform other duties related to the position, following the manager’s instructions. **Requirements and Qualifications** Professional Profile We Are Seeking: * Completed high school education; * Availability to work on a 6x1 schedule (working Saturdays, Sundays, and holidays as per the roster); * Valid Class B driver’s license; * NR-10 and NR-35 certifications are desirable; * Technical experience and familiarity with telecommunications network installation and repair procedures; **Additional Information** * Medical assistance * Dental assistance * Meal allowance * Life insurance * Transportation allowance * Giga Inclusão – Support for dependents with disabilities (PCD) * Total Pass * Birthday day off * Extended maternity leave (180 days) and paternity leave (20 days) * Psicologia Viva (available for those enrolled in Amil health plan) * E-learning platform on the intranet * Tour House: 5% to 12% discounts on airfare purchases, hotel reservations, and car rentals. * Movida: 10% discount applied to daily rental rates * Samsung Partnership Portal With the purpose of **connecting people, ideas, and businesses while promoting digital and social inclusion in Brazil**, Alloha Fibra is today the largest independent optical fiber group in the country. This is possible thanks to our team of 5,000 professionals committed to **quality and excellence** in everything they do—always focused on delivering the best products, services, and customer experience. **We value diversity**, represented by our employees and customers across all regional and social dimensions—as we operate in 864 cities across 22 Brazilian states, with a network exceeding 140,000 kilometers of optical fiber and 1.6 million subscribers. Here, you’ll find one unified team operating **interconnectedly**, focused on **doing the right thing, always**. Honesty, integrity, transparency, and ethics define our culture—the Alloha Way—which transforms our environment into a collaborative and responsible space for people and business sustainability. For more information, visit https://alloha.com/