* Work directly in the CRM, focusing on lead management. * Commercial customer service via WhatsApp. * Schedule services. * Monitor and optimize conversion rate. * Monitor and ensure fast and efficient response time. * Organize and constantly update the sales pipeline. * Support commercial strategies to improve performance. * Occasional coverage at the store reception. * Previous experience with CRM and commercial customer service. * Analytical profile, focused on results and goals. * Strong verbal and written communication skills. * Organization and sense of priority. * Preferred qualifications: Prior experience in sales or consultative customer service. Job type: Full-time CLT Salary: R$1.824,20 – R$3.000,00 per month Benefits: * Meal allowance * Transportation allowance Selection question(s): * What is your salary expectation? Considering LT * Have you worked with CRM before? * Have you worked in commercial customer service before? Work location: On-site