IT Assistant

Description

Job Summary: We are seeking a dynamic and observant IT professional for technical support, system management, and implementation of new technologies in the civil construction environment. Key Highlights: 1. User technical support and IT ticket management. 2. Management of system registrations and access permissions. 3. Implementation of new technologies to improve efficiency and security. **INSPIRE REFERENCE, BE THE REFERENCE!** The Walsywa Group is the leading and largest fastening solutions company for civil construction in Brazil. With its revolutionary products, it continues to grow steadily in the construction sector. We seek individuals who refuse to settle, who dream big. If you identify with our company, push beyond your limits, and aim for professional growth, Surpass your expectations—grow with Walsywa. If you are **dynamic, observant, and proactive**, **IT.** Join our team and become \#Reference! **Walsywa—securing your place at the TOP!** Responsibilities and Duties * Technical support to users (on-site and remote)—workstations, printers, network, telephony, and access permissions. * Handling and resolution of IT tickets, focusing on hardware, connectivity, and systems. * Management of registrations and access permissions for company systems. * Delegation, monitoring, and follow-up of tasks assigned to third-party IT vendors. * Support in maintaining and organizing the IT inventory (equipment, peripherals, cables, etc.). * Warranty tracking and technical support for equipment and infrastructure. * Support for fixed/mobile telephony and corporate mobile devices. * Registration and updating of the IT asset inventory. * Suggesting and implementing new IT technologies to enhance efficiency and security. * Active participation in the analysis and consolidation of IT-related information. Requirements and Qualifications * Bachelor’s degree completed or in progress in Information Systems, Computer Science, Computer Engineering, or related fields. * Proven experience in the role, preferably in commercial or distribution environments. * Knowledge of hardware, networks, Windows, Microsoft Office suite, antivirus software, and preventive/corrective maintenance. * Proficiency with ticketing tools for incident creation and management. * Experience managing system access routines, user creation, and permission assignments. * Organized, proactive profile with strong communication skills for cross-departmental interaction. * Experience with Protheus ERP is a plus. * Basic English proficiency is desirable. * Dynamic and proactive profile with ability to work under pressure. * Must reside in the Jundiaí region. * Familiarity with IT asset inventory and management tools. * Experience working with third-party IT support and infrastructure vendors. Additional Information Working Hours: Monday to Friday, from 08:00 to 17:48 Salary: To be discussed **Benefits:** * Mobility allowance or transportation voucher * Health insurance * Dental insurance * Pharmacy benefit program * On-site meals * Tuition partnership for higher education and language schools * Corporate library * SESC partnership * School supply assistance for employees’ children Benefits: * Medical assistance * Dental assistance * Fuel allowance * Education allowance * Basic food basket * Transportation voucher Work Location: On-site