Support Analyst - Limão

Description

Job Summary: Professional responsible for customer service, incident registration and tracking, technical support, and problem resolution, with affinity for Help Desk activities. Key Highlights: 1. Providing Level 1 technical support and problem resolution 2. Assisting with guidance and minor implementations 3. Opportunity for candidates with prior experience in Help Desk or Customer Support A software company is seeking a Support Analyst in São Paulo (Limão). WebCounter is a company specialized in web traffic counting and analytics solutions, offering tools for monitoring website visitors and performance. **Responsibilities:** Customer service (Level 1 support). Incident creation, registration, and tracking. Support via chat, phone, and e-mail. Problem identification and resolution. Escalation when necessary. Assistance with guidance and minor implementations. Previous roles such as Help Desk Analyst, Customer Support Analyst, Technical Support Specialist, or Support Consultant may indicate alignment with some responsibilities of this position. **Desired Qualifications:** **Education:** Completed high school **Experience:** Prior experience required **Compensation and Benefits:** * Salary: Salary range will be disclosed during the interview. * Meal Voucher * Transportation Voucher * Health Insurance * Dental Insurance * Birthday Day Off * Gympass **Additional Information:** * Employment Type: Full-time, on-site. * Schedule: Full-time * Working Hours: To be determined.