Junior Technical Support Analyst

Description

Job Summary: The SysMap Group is seeking a professional to resolve incidents, develop features, and provide user support, ensuring quality and timely delivery in technology projects. Key Highlights: 1. Expertise in innovation and digital transformation 2. Focus on high-impact solutions for diverse sectors 3. An ethical, collaborative, and continuously growing environment Are you passionate about technology and innovation? At the SysMap Group—which comprises SysMap Solutions, TriggoLabs, and triggo.ai—we believe great results stem from extraordinary people. We are a Brazilian technology company that, since 1999, has helped organizations overcome complex challenges and accelerate their digital transformation. Our work spans multiple sectors, including Telecom, Retail, Education, Financial Services, Industry/Cosmetics, and Energy—always focusing on innovative, high-impact solutions. Apply now and build the future of technology with us! **Responsibilities and Duties** * Resolving incidents related to information systems by modifying system code for correction or improvement; * Developing requested features (requirements) from business units—this requires the analyst to assess feasibility, design optimal user-centric solutions, prepare specification documents (so requesters understand what will be delivered), and, once feature(s) are ready, ensure proper functionality; * Performing information system services (e.g., database queries) upon request from business units; * Providing guidance and support to users regarding questions about information system(s); * Executing activities where the junior analyst serves as the technical lead. The analyst must also ensure smooth project progress. If additional information is needed to understand the project, the analyst should proactively gather it through meetings, documentation, conversations with the requester (coordinated with demand management), etc.; * Ensuring delivery quality and adherence to deadlines through code testing, support for user acceptance testing (UAT), planning, etc.; * Migrating legacy systems to new systems when applicable; * Analyzing logs to identify and report bugs; * Handling the ticket queue according to priority and impact criteria, resolving issues per technical procedures and within the defined SLA. **Requirements and Qualifications** * Professional Experience (in the field): 1–2 years in Information Technology; * Academic Background: Completed undergraduate degree in Data Systems Analysis, Computer Science, Data Processing, or equivalent fields; * Additional Training (Courses/Certifications/Specializations): SQL or ORACLE knowledge preferred; * Database knowledge; * Application server knowledge; * Intermediate/technical English proficiency; * Deepening business domain knowledge to propose solutions and improvements to information system(s), thereby optimizing company operations; * Managing the backlog of tickets and departmental tasks, services, and projects effectively to ensure high-quality, timely responses. We are the **SysMap Group**, composed of the brands **SysMap Solutions, TriggoLabs, and triggo.ai**, an ecosystem of high-impact companies in the market, delivering innovative technology solutions that transform businesses and develop people. Our essence is driven by **passion for innovation, collaboration, and continuous growth**. For over **25 years**, we have exceeded expectations by solving complex business challenges across various sectors while actively tracking technological evolution. Here, we believe **technology only creates value when built by people**. Therefore, we cultivate an ethical, collaborative, and diverse environment where learning is constant and excellence in our work defines who we are. **The only way to participate in SysMap Group selection processes is through the company’s pages on the Gupy platform; no participation or hiring fees apply.**